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Electraserv Philippines

Posted on February 19, 2015 | No Comments on Electraserv Philippines

Electraserv Philippines, a partner of Electraserv USA and Electraserv Holdings Inc. Hong Kong, that provides superior values-focused customer service to top companies engaged in large customer bases and multinationals operating on a global basis. Electraserv serves companies belonging to industries such as telecommunications, entertainment, financial services, utility companies, medical services, web-based enterprises and other industries, presenting top-quality customer service, increased flexibility, and greater value. It optimizes system functionality and improves operation efficiency, globally innovative to meet the demand in the outsourcing industry.

Electraserv Philippines is an outsource provider of both traditional and Internet-based contact center. Its team is being led by the Philippine’s Call Center Industry pioneers. With years of experience in providing international contact center solutions, it is the premier provider of sales and customer service solutions. Among its customer contact Solutions included Sales & Customer Acquisition, Customer Care & Retention, Live Chat Managed Labor, Social Media Management, Email Response, Direct Response, Technical Support, Agent Assist Sales & Service, Workforce Management, Business Continuity, Enterprise Reporting, Multilingual Support and Customer Feedback. Electraserv also provides Live Chat Sales & Service, and Pay-for-Performance Live Chat, among others.

Electraserv Philippines provides dedicated telesales and/or customer care agents with customized training on client specific account. It offers services in English, and Chinese. It has a Qualified Operations Team with extensive experience in dedicated contact center management. It has direct access to a team of Service Delivery Managers who will tactfully handle every account need. It conducts daily performance tracking and agent productivity report. It provides Real-time monitoring of agent activity to identify training and other quality assurance needs. Its enterprise reporting monitors call center performance on demand. Finally, Electraserv has a daily back-up of all client data as part of a comprehensive disaster recovery plan.

Electraserv is headquartered in Unit B 19 floor Cheuk Nang 21st Century Plaza 250 Henessy Road, Wan Chai Hong Kong.

Electraserv Philippines call center office location:

  • Electraserv Makati
    6/F Lepanto Building
    Paseo De Roxas, Salcedo Village
    Makati City, Philippines

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