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Engagex Philippines

Posted on January 19, 2015 | No Comments on Engagex Philippines

Founded on 2006 in Fresno, California, Engagex Customer Management Solutions is a business process outsourcing company that specializes in insurance marketing. The company was founded in response to the need for a dependable and cost-effective customer contact resource for America’s largest insurance companies. Originally known as Secure Customer relations, the company’s insurance marketing services can fuel growth. Its customer engagement solutions helps to acquire, cross-sell, retain, measure satisfaction, and win-back customers for clients. Engagex Philippines can help produce more business, increase average premium and improve retention by increasing production capacity by finding new sales opportunities, increasing average premium by preparing customers to buy more and improving retention rates by making meaningful, periodic contact with existing customers. Since it has a master services agreement in place, it protects customer data in compliance with all security requirements, and consistently meets or exceeds the requirements for “approved/preferred vendor” status with multiple carriers.

In 2013, the company opened an additional facility in Manila, Philippines adding 600 additional seats. Engagex Philippines handles a wide variety of BPO clients and contracts, including outbound sales for national telecom companies, reservations/data entry for Las Vegas hotels and real-time “take-out or call-ahead” menu order processing for a major restaurant chain in Canada. Similarly, Engagex Philippines offers comprehensive and flexible campaigns that fit the precise needs of clients and that harnesses the best of human capital and combining it with intuitive technology to become the seamless extension of clients’ business and drive results to grow the bottom line. In 2014, the company has further improved its operation efficiency by over 75% with the introduction of its new, from-scratch, operating system (code name: “Ulfbert”).

Engagex is headquartered in 585 E 1860 South Provo Utah 84606 USA with phone 800-515-8734.

Engagex Philippines call center office location:

  • Engagex Mandaluyong
    4/F ICS Building
    Libertad st. corner Esteban St.
    Highway Hills, Mandaluyong City
    Philippines

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