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What to Expect from Working in a Call Center

Call center jobs are being in demand these days. There are lots of job fairs that offers job postings in call center companies, and the more successful applicants there are, the more seats need to be filled, or so it seems. Maybe you are one of those who want to experience working in a dynamic environment, a culture that is far so different from the usual work setting that all of us are accustomed with. Call center first timers experience culture shock more often than not. Here are some things that you could expect from working in a call center.

Shifting schedule. This is one of the basic things that you should expect once you are being hired in a call center. If you are given the graveyard shift, say from 8pm until 5am Manila time, do not expect that this is going to be your schedule forever, or maybe for as long as you are working as an agent. Unless the campaign you are handling deals with banking or an industry that does not operate 24/7, you might be called to work from 2am until 11am after three months or so.

Holidays at work. One of the first questions that were asked of you was, are you willing to work on weekends and holidays? You definitely have said yes, otherwise, you won’t be hired that quickly. Now that you are in the industry, expect to celebrate your Christmas and New Year away from your family and spend the holidays with your workmates.

Changes are forever. If there is one thing that’s permanent in this work, that is change. Be ready to embrace minimal and huge changes, it may be about the company policy or the standard operating procedures, or even the change in your opening spiel. There would also be times when all the things you’ve learned from the training would entirely be changed, so be ready for that.

Not all customers are nice. Irate callers are part of the call center life. Your call center career would not be totally complete if you haven’t cried over the phone because a customer didn’t want to hang up two hours after your shift ends. You have to be ready for this.

There are a lot of other things that you need to be ready for and things that you should expect as you work in a call center. These are just the basic things you need to know.

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