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Expert Global Solutions

Posted on November 2, 2019 | No Comments on Expert Global Solutions

Expert Global Solutions (EGS) is the holding company for two popular business process outsourcing companies namely APAC and NCO. The combination of these two subsidiary companies makes EGS the only outsourcing company that provides a comprehensive and complete full life-cycle Business Process Outsourcing service. With a combined BPO experienced more than 120 years, Expert Global Solutions offers a services and knowledge that are unequalled across the BPO industry. This is especially complemented with seasoned professionals and human resources as well as the most advanced technological resources. EGS Philippines currently boasts of over 40,000 employees deployed in 15 countries providing services in over 40 languages.

The complete full life-cycle Business Process Outsourcing services of Expert Global Solutions is essentially divided into two namely Customer Relationship Management (CRM) solutions and Accounts Receivables Management (ARM) services. APAC is the EGS brand that handles the former while NCO is subsidiary that provides the latter. The CRM solutions included Customer Retention and Saves, Sales and Account Management, Customer Care. Cross-Selling and Up-Selling, Product and Technical Support (up to Level IV), Back Office Support and Supervision Management Services. APAC’s clients included some of the most popular brands around the globe that covers the North and South America, Europe, Africa and Asia.

On the other hand, the ARM solutions provided by NCO included Early Intervention and Third-Party Collections, Fixed Fee Collections, Analytics and Scoring, Back Office Services, revenue cycle management and order to cash services Financial Investigative Services, Litigation, Loan Servicing and Third-Party Verification. NCO provides solutions in different vertical markets through different voice and non voice communication channels as well as self-help portals. With customizable CRM and ARM service platforms, the clients of EGS can get help from the one of kind complement of a single-source solution.

While APAC and NCO operates as two distinct companies, they are integrated under one management and leadership in Expert Global Solutions, which is currently headed by Mr. Rainerio “Bong” Borja.

Originally posted 2013-03-19 08:46:37.

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  1. 14/10/04

    I really love EGS ❤

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