FBM eServices is a world-class support center that provides live customer support to international based customers since 2002. FBM eServices Philippines offers services such as customer support, quality assurance, custom design and web development.
Customer Support. FBM offers live call, live chat and email support for both of the clients’ online and offline products and services. Customer support includes billing, inquiry, activation, comment moderation, adult content and abuse among others. For live chat support, FBM uses a sophisticated tool which is tweaked from time to time by their outstanding IT personnels to meet their clients’ needs and expectations. Live chat support also includes certain features such as transfer, escalation, session recording, tagging, categorization and canned responses, while the email support includes features like transfer, escalation, tagging and canned responses. In addition to this, FBM also offers virtual support specialists for online games. This support includes welcoming newbies and event monitoring among others.
Quality Assurance. Since FBM eServices Philippines started from developing software services, they have sophisticated expertise when it comes to making sure that the software is in excellent state before its release to the American and international market. Checking for quality of a software development can be time consuming and somewhat difficult, not to mention expensive, and so FBM Quality Assurance for Software Development is quite sensible – they have all the experts that can speed the process of checking for quality a software service. FBM performs Quality Assurance on Commercial Applications, Enterprise Software Products, Websites, Web 2.0 Applications, MMORPG and other online games.
Custom Software Development. Apart from having a world-class custom software development service, FBM also has IT consultants who have a wide range of experience and expertise. With these two, the company promises to provide improvement of the clients’ cost management, enhancement of business productivity and less risk of software development.
Web Design. FBM also has wide range of experience when it comes to graphic design, web development and e-commerce, so the clients can expect the company to meet their project demands, and deliver a highly functional website.
Why Work at FBM
FBM invests a lot on its employees, and so apart from the promising salary and benefit package, employees would also go through various training programs that will enhance their skills in their area of expertise. These will help the employees, especially those who aspire to step up the career ladder.
FBM eServices Philippines call center office address:
- FBM Makati
28/F Trident Towers
312 Gil Puyat Avenue
Makati City, Philippines
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