Five9 is a US based call center company established in 2001 the uniquely provides different call center services including cloud based call center solutions and other call center software products including Virtual Call Center, Inbound Call and Outbound Call Center, IVRHosted Call Center and Call Center Software for Customer support Services, Collections, Telemarketing, Outsourcing, Telecommunications and Financial Services.
Five9 Philippines cloud based call center solutions allow company to put a call center at virtually no capital costs, or the need to build, maintain or invest on very expensive Infrastructure including leased phone and internet lines. Because services are on-demand, the company can quickly and easily respond for changes in agent staffing especially the need to ramp up during peak times or seasonal campaigns or the need to streamline. Moreover, Five9 Philippines provides tools that allows clients to directly manage and supervise their agents and reconfigure their virtual call center easily and effectively.
What distinguishes Five9 from other BPO call center companies is its unique features in its call center services. For its Inbound virtual call center for instance, Five9 Philippines provides ACD Route calling, IVR for self service applications, CTI for improving productivity, test to speech, toll free numbers, call conferencing, voice mail, agent scripting, call recording, quality monitoring, historical and real time reporting, contact history database, Cloud APIS, At home agents, VOIP, and CRM integration. For its Outbound virtual services on the other hand, features included a predictive, power, progressive and preview dialer, agent scripting, campaign and list management, Do Not Call compliance, data import, call recording, VOIP and well call back, among others. Through these features, clients can focus on call center services per se and not on technology infrastructure.
Five9, Inc. is headquartered in 4000 Executive Parkway, Suite 400 San Ramon, California USA.
Five9 Philippines call center office address:
- Five9 Mandaluyong
Lower Ground Worldwide Corporate Center Building
Shaw Boulevard, Mandaluyong City
- Five9 Quezon City
Unit 409 to 414 Jocfer Bldg.
Commonwealth Ave., Diliman
Quezon City Philippines
7901 Stoneridge Drive, Suite 200
Pleasanton, CA 94588
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