Founded in 1995, Focus Direct Services is a BPO firm that has built strong, collaborative, effective and long standing vendor relationships with clients across multiple industries ranging from mid-size business owners to industry-leading companies. Focus Direct Philippines achieves this unique reputation by having a comprehensive and detailed understanding of the unique nature of its client’s market and by integrating and leveraging its expertise and experience to create, implement, and manage critical industry-specific business processes that improve customer support experience, expand their strategic capabilities, and increase operational efficiencies.

The expertise of Focus Direct spans across a wide range Telecommunications, Financial Services, Technology, Saves/Retention/Loyalty Support, Retail, Media and Entertainment, Travel / Hospitality, and Government among others. Focus Direct Philippines services are built on the simple concept that “if we can sell, we will always have clients who need us.” Thus, demand for its services has been driven by its capability to generate revenue.

As your call center provider, Focus Direct is located strategically in cost effective and business friendly environments. It provides flexibility to handle call spikes and assess performance. It provides transparency for clients to know what’s going on with their business through 100% Call Recording, Third Party Quality Monitoring and Online Real-Time Reporting, among others. It acts as a strategic partner that will allow clients to focus on their core competencies to be competitive. Focus Direct Philippines is organized in to Strategic Business Units (SBU) model with a dedicated SBU Manager to facilitate strong business partnerships. It provides incentive compensation to drive differential results.

Among the services of Focus Direct included Customer Acquisition, Customer Care, Direct Response, Third Party Quality Assurance/Monitoring, Up-sell and Cross-sell, Business-to-Business, Third Party Sales Order Processing Verification, Help Desk and Tech Support, Third Party Customer Experience Survey Services, Back Office Processing, and Survey.

Focus Direct Services call center office location:

• Focus Direct Bacolod
  G/F Dona Cefirina Building 1 (STI Building)
  22nd Street Corner Lacson Street
  Bacolod City, Philippines
  Tel: 888 FOCUS 11
  Fax: 801.689.1262