Established in 2004, Fonality is a IT outsourcing company that specializes in the development and marketing of cloud-based business and unified communications solutions for all types of business across different industries. Fonality Philippines is made possible through the collaborative financial support and expertise of Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners, among others.
Fonality offers objective oriented VoIP business solutions as well as customer contact management solutions for companies from small to large. It has a distinctive software that offers a broad breadth of communication functions at a minimal cost and without the complexity of Jurassic providers. Fonality’s unique communications application synergizes different communication functions including messaging, email and phone functionalities into a single user friendly interface. This solution frees companies from worrying about technology and focus on growing their business.
The contact center solution of Fonality Philipines provides advance features including Multiple auto attendants and unlimited call queues, automatic Call Distribution and Skills-Based Routing, Call Barge, Monitor, or Whisper on to calls and Agent Call Recording, individual monitoring of agent status as well as Graphical Queue Reports. This solution allows company to cut costs, empower remote workers, improve customer interactions, increase productivity and link satellite offices.
Products of Fonality are basically phone systems which comprehensive functionalities including that of a contact center. It can be Public Cloud designed for small business in which there is no need for a company to manage hardware. A Private Cloud solution features additional security for a dedicated service. On premise solution involves putting up preconfigured hardware for manaing communication. Heads Up Display (HUD) features software that allows employees to connect, share and collaborate. The Heads Up Display Mobile (HUD) include connecting using mobile access devices.
Fonality is headquartered in 5800 Granite Parkway, Suite 550, Dallas, Texas USA.
Fonality Philippines call center office address:
Level 12 Robinsons Summit
Ayala Ave. Makati City
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