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Golden Gate BPO

Posted on September 27, 2014 | No Comments on Golden Gate BPO

Founded in 2006, Golden Gate BPO Solutions is a top notch multi-channel contact center, customer engagement and business process outsourcing services based in the US with a network of customer engagement centers across the world that offers multi-lingual voice, email, web chat, social media, back-office, online help desk and automated support. In all these locations, Golden Gate BPO Philippines maintains a passionate team and implements an innovative approach that permits the delivery of small and large scale high touch outsourcing solutions, enhancing each stage of the customer relationship management life cycle to acquire, retain and support, grow and optimize customer relationships

For its CRM solutions, Golden Gate BPO provides customer acquisition services including Sales and Promotions, Market Research, Lead Generation, New Customer Acquisition and Cross-Sell/Up-Sell. Customer care and retention services included Technical Support, Help Desk, Web-Based Solutions, Account Servicing, Collections and BPO and Back-Office Solution. For Customer growth solutions, Golden Gate BPO Philippines offers sales and Promotions to Existing Customers, Loyalty Marketing Service, Affinity Marketing, New Product Launch Sales and Support, Customer Save Channel Support, Direct Response Sales and Support and Customer optimization. Finally, CRM Consulting included Data Analytics, Brand Awareness Services, Concept and Product Testing and Enhanced Overall Customer Value, Monitoring and Recording.

Golden Gate BPO also offers strategic consulting which encompass customer care, human resources, finance and accounting, contract manufacturing, mergers, acquisitions and strategic alliances, corporate real estate services, supply chain procurement, distribution and logistics operational cost performance and benchmarking, opportunity identification, readiness assessment and business justification, roadmap development and requirements definition, end to end business process design, establishment of vendor management and governance process, transition, planning and support, term sheet and contract development and negotiation and vendor qualification sourcing, evaluation and selection. Golden Gate also offers management services which involves complete contractual review and align the agreement with the outsourcing goals, process evaluation, process and tools establishment and improving overall performance and evolving or growing the relationship for long-term strategic partnership.

Golden Gate BPO Solutions is headquartered in 2625 Weston Road Weston, Florida USA. The delivery arm of Golden Gate in the Philippines is Firstsource USA which has recently merged with iQor.

Golden Gate BPO Solutions Philippines office address:

  • Golden Gate BPO Alabang
    Plaz@ D First Source & Verizon
    Northgate Cyberzone Crescent Dr.
    Alabang, Muntinglupa
    Philippines
    Tel:(02) 858 2000

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