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Helpdesk Technicians – Stefanini Philippines

Stefanini Philippines is an IT Outsourcing company that provides IT outsourcing services and infrastructure support (IT Help Desk, Desktop Management Services, Server support, IT monitoring & systems management, support for mobile devices and applications, network monitoring, ITIL training and more.)
We are still open and HIRING!
LOOKING FOR Helpdesk Technicians
– Fresh graduates of IT or computer related courses are welcome to apply
– Undergrads (at least 2 years) are welcome to apply
– Experienced/knowledgeable in PC hardware, network or software troubleshooting.
– Applicants must be willing to start asap
Location: Pasay City

Job Responsibilities:
Provide technical end-user support via telephone, email, or web chat
Provide restorative or maintenance actions to resolve end-user problems
Respond to end-user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements:
Bachelor’s degree or vocational in IT-related courses is a plus
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
Fresh graduates are encouraged to apply
Good in oral and written English communication and customer service skills
Must consistently meet or exceed required performance criteria
Able and willing to take several calls a day when necessary
Familiarity and good working knowledge in PC hardware and software troubleshooting
Prior Software Application support (e.g. Outlook, etc.) experience is a plus
Prior BPO experience in Technical Support is a plus
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts

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