After passing the recruitment process of a call center company, hirees are further trained before they are admitted to actually work in the company. At this level of application, the hirees are referred to as trainees in which they undergo an intensive and rigorous training before being assigned to actual work. The training period is equally an important part of the recruitment process because failure to pass the training may result to one not being hired at all. As trainees moreover, the prospective employees are paid a minimal allowance.
The call center training would usually involve a recollection of English grammar lessons, western cultural training, learning accents (whether English or American), simulation of a call, among others. Different tests are conducted to evaluate if a trainee is able to successfully imbibe the teachings of the call center. For instance, a test will be conducted if one understands “idiomatic expressions”. On other hand, trainees will be ask to read articles or reply to questions in English applying the pronunciations accents of their customers.
Just like any other tests, the only way to pass the training tests is for one to review the lessons and training materials well. If there is a need to memorize meanings, then one should memorize meanings. If there is a need to ask things that one was unable to understand, then one should ask for clarifications. There are also practical ways to review and polish one’s English language skills. This may include reading books and magazines to test one’s reading comprehension skills, to watch English movies and imitate them by talking to another trainee. One can opt to talk to friends, acquaintances and co-trainees in English to practice the speech and solicit feedback on ways to improve them. An expensive yet another viable option to gain previous experience in a call center training by enrolling in a call center training school. This will allow one a feel and an idea how training and tests are conducted in an actual call center training.
Finally, it would also be advisable to learn basic customer service. The call center industry is essentially a customer service oriented industry. It is about dealing with customers or clients. A previous experience of sales/ marketing, on interacting with people, in convincing people, in courting people and other interpersonal skills would definitely be an advantage in order to pass the call center training. he or she can increase his or her chances of getting hired.
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