i-Contacts Corporation or i-Con for short is a wholly owned subsidiary of Smart Communications Inc. that serves as a multi-channeled contact center service provider that help companies connect with their customers via voice, fax, internet and Short Messaging System (SMS).
iContacts Philippines was established in 2001 serving as independent contact center that mainly provides customer contact services for SMART communications since 1994. It is the contact center company that handles that customer hotline for Smart as well as Smart Hotline that provide technical support, billing services and other customer inquiries for its mobile telephone services as well as internet connection and data services. From a standard call center, i-Contacts Philippines becomes a multi-channel contact that provides special services in other communication channels. The company has expanded it services to help small and medium businesses conduct marketing and reach their customers through email and social marketing. The company has development marketing solutions that will help capitalize on one email marketing endeavors and strengthen customer relationships.
i-Contacts Corporation also developed marketing through social media in order to maximize the impact of one’s message. Nevertheless, it maintains its contact management and customer relationship management services in the belief that a company’s relationship with customers is sacred and should continually be nurtured. Finally, the company provides customer support services which is primarily the personalized voice that will supplement a company’s email and social media marketing endeavors.
Supported by the largest fixed mobile communication infrastructures of Smart, iContacts Philippines provides proactive service that is meant to exceed the needs and expectations of clients. Among its major services included Hotline Operations, Internet & SMS Service (ISS), Telemarketing Services and Support Services.
i-Contacts Corporation has four (4) contact center facilities. Three are in Luzon and one in Visayas region specifically in Cebu City.
iContacts Philippines call center office addresses:
- i-Contacts Makati
6799 Ayala Avenue Makati City
- i-Contacts Quezon City
1487 Universal Tower Building
Quezon Ave., Quezon City
Telephone : +632 8488888
Fax : +632 8488866
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