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ICT Group

Posted on March 26, 2018 | 1 Comment on ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government.

The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery centers in the North America and streamlining operations in Europe and Australia. To optimize cost and maintain operational viability, the company moved most of its operations to lower-wage countries. Early on 2010, ICT group was acquired by Sykes Enterprises, Inc., a global BPO and CRM solutions provider that is based in Tampa Florida. The acquisition paved the way for the reinforcement of the company to operate. SYKES has expanded the flexibility of the company in terms of handling outsourcing solutions across different industries. It also further elevated its high quality customer support by fortifying the technological expertise of management as well as its customer service agents.

ICT Group was also introduced to the multiple communication channels in customer service delivery. Finally, the Sykes also infused its multi-lingual services from order processing, payment, inventory management, delivery and fulfillment and returns. With the acquisition of Sykes, ICT Group Philippines now adapts the mission of Sykes which is to render its clients greater efficiency and profitability through the perfection of customer loyalty to their company and brands.

ICT Group call centers are located in:

ICT Group also has satellite offices in:

ICT Cabanatuan (Sykes Cabanatuan)
4th Floor, Megacenter the Mall
Gen. Tinio St., Cabanatuan City

ICT Group
459 Elmwood Drive
Moncton, New Brunswick
E1A 2X2

ICT Group Cebu
Cebu IT Tower 1
Archbishop Reyes Ave.,
Cebu Business Center Park
Cebu City, Philippines

ICT Group Marikina
Ground Floor, ICT Bldg 1
Riverbanks Center, Marikina City

ICT Group Ortigas
14th floor Unionbank Tower
Meralco Avenue, Ortigas Center
Pasig City Philippines


superb compensation package!

Phone interviewer told me I have exceeded their expectation for a provinciano in terms of English proficiency. Live interviewer apologized and said I did not meet their standard for comm skills.

yes, higher offer.. but people are like in a jungle you can see it from training..

if money is what you need, apply here…it’s easy to get in… if you wanna be a pro, try people support. & see the difference!

it really is easy to get in this center. i believe even if you fail they will still make you an offer aftrerwards due to lack of agents or due to high attrition rate.

ICT for President!

They should credit Mr. Odom for bringing IRMC to the Philippines.

Super petiks d2..lalu na sa account namen! HSBC inbound! (HSBI)… pinaka astig na team ung STRACCI..Coach Shanda keep ya head up! hehe… Coach Amiel.. Rock ON!!


but you know what! i really loved to work in a call center!

ICT is the best! high salary, night diff, overtime, big commissions, bonuses, spiffs, outing, team building, ANNUAL INCREASE! SAAN KA PA? syempre ICT GROUP NA! ICT UNION BANK ok diyan. TO ALL JOB SEEKERS VISIT ICT GROUP ORTIGAS CENTER!!!


ICT the BEST!!!

yeah. they (ICT) compensate well.

i’m with ICT for 3 wonderful & rewarding yrs. would not leave this company for a second! THANKS ICT FOR ALL THOSE GREAT YRS!!!!

ICT Group Ortigas Center ICT Group Recruitment Center 14th floor Unionbank Tower Meralco Avenue, Ortigas Center Pasig City Philippines …APPLY NOW!

love this company. ICT a good place to work.

sino yung may pinsan sa band na bamboo diyan sa ICT? wow! sikat!

sabi ng friend ko maganda daw yung mga benefits diyan sa ICT. lalo na pag matagal ka na diyan.

ok sana sa ict. ive been with them for more than 2 years kaso yung ibang accounts mapolitika tlga! pero they compensate well un lang ang taas ng tax pati commissions taxable. pero i have no regrets naman being with them yun lang sana yung commission tlga

thanks ICT for the increase. im still loyal to ICT GROUP!!!

Just do your job well. & surely ICT will compensate you enough just like me & my other collegues. by the way i’ve been with ICT for 2yrs & 3mos.

I’ll miss you guys so much… No matter how others percieve ICT, I will always owe you whatever I may achieve.. which me luck here in Chase -Coach Capital One


ICT!!! rock and roll!!! ok dito pag magaling ka and marunong ka makisama… san ka nakakita may quarterly bonus! enjoy mo lang yung work mo may mapapala ka!

My cousin applied at ICT and for 3 months during training, she didnt get even an allowance. they keep on telling her.., next month nlang daw after ng training. isnt that against the labor code or something?

nice compensation although taxable ang commissions.

CITIBANK IM ROCKS!!! keep up the good work guys.

Magaling yung supervisor ng Citibank IM, yung mga TL’s, Coaches, @ mga agents. keep up the good work guys.

To the Citibank IM supervisor, TL’s, coaches & agents keep up the good work guys. good job!!!

what does ICT means? can somebody tell me what ICT stands for? Ive been working here for 3 years yet i dont know what ICT means. hehe sorry

To coach Russel of CITIBANK IM we will miss you. thanks for all the help & happy memories you have shared. may you rest in peace.

Comment ko lang sa mga IT ng ICT RCBC—-OK lang, minsan tagal ng mga work order na pinapagawa namin bago macomplete. UB-Ok talaga jan mga IT ang sisipag, especially si NOEL SIlVA at WES MADAYAG, grabe super down to earth sila makisama sa mga tulad na

may dress code ba???

may dress code: dress down !

CAP ONE THE BEST… miss na miss ko na kayo guys… part timers… sobra!!! mga coaches… ict… daming iniwang magagandang memories sa akin… cap one is the best!!

how much is the salary?

Ganun pa rin ba ang hiring process nila? kahit average ehh makakapasok?

Keep on keepin’ it real,ICT!Hsbc Inbound…heck,i’m not going to leave the COSA NOUVA!!!Vitale,Stracci,Fanucci,Guillano,Salvatorre ,and Tomassino…We’ll definetely make an offer they can’t refuse.Boss Amiel has all the agent’s respect.he may not seem to

sa ict ako nag.work ngayon.. masaya naman at mejo petiks talaga sa acct namin (intersections).

What does ICT stand for? It Changes Today [ICT] It Changes Tomorrow [ICT]

alam mo you’re right. will check nga if ganun sa amin kase grabe issue na kronos sa amin. before kc me basic pay ka in 15 dyas ngayon parang no work no pay ata

Some reps already applied at HSBC Fort, Makati, othrs JP Morgan Makati. Ung sakin naman Dell MOA. I can’t wait to file my resignation

I wish the good all days. Saya saya pa namin noon pero ngayon grabe parang lahat gusto na umalis

lgeh bng hiring sa ict? bkt gnon, pg nag fail k within 3 mnths kp pdeng mag apply, pro bkt s iba 1 mnth lng pde k ng mag apply uli?

Hey! i have been working in ICT for 6 months and guess what? Im leaving! Not because I hate it, because I just have to.. ICT is’nt that bad nor it is a good company..

i love working at ict b4.but now i hate it.they’re treating us like work horse when there’s a lot of cols,but they’ll send u home wen they dnt nid u.imagine wer colng 4 inbound and outbound.san ka makakakita ng gnun s iba?at ung work force nmin n bruha c

Stay here at ICT it’s the best!!! Ave

panu po mag-apply???

sana makapag aply ako dyan para mas malapit ako sa pinapasukan ko sa marikina fro now i already work here in de lasalle university taft manila but malayo samin kaya iwant to work here thae best of ICT 🙂

ict cabanatuan!!! wow rok on! amf

ICT is a good company, i know a lot of hoppers na nag stick sa ICT, mabilis kasi promotions, malaki sweldo, ok naman compensations, yun nga lang todo talaga tax dito, as in maximum mag remit, pero kahit icheck nyo sa bir buo naman na ibinibigay… kung na

why is it that the ICT group in riverbanks dont have any contact number? i like to call but i cant because of it.

This is my shout out to all mah homies in hsbc – Vic Manlapaz,Kiko,King,JD,Danny Boy…

hiring ba kayo ngaun? vocational graduate pala ako. salamat

ICT is d best callcenter. Good environment for good people. UB rocks! -Tina turner of HSBC CORE

semperian collections the best and the easiest acct in ICT power!!!!tl pao

ICT is the best call center company i have ever known sa mga bumagsak sa ICT interview? use it as a stepping stone para pagngapply ka uli dkana bumagsak,,,bwahahaha!dont blame ICT…

the best si boss jowell ng WAMU super bait and understatnding

anu anu po mga test sa medical dito??

I’ve been here in ICT Marikina VMU for almost a year, and now i have to say goodbye, not because i want to but that is the right thing to do..I have to focus on my study. But regarding with my experices I had with this company, It is very rewarding, they

Dunn and Bradstreet (2006-2007) – the best sup – NEJ MONTALBAN – the best TL – VIC SAMBO – miss you guys! TEAM G2 – you’ll always be the best agents… thanks for the good memories… hope to see you all soon!!! LUBELL MENDOZA, MAYLENE CELMAR, JASPER NADA

HeLLo ICT we’ll soon to come!..Juz wait for us! nd surely ICT will become the very best companies ever!

been working here before for 5years, ok sana kaso when kronos came in, d nila compensated ung full salary natin, they assume you work at a set number of days/hours per month e panu pag february or me mga holidays? d po inaadjust ng system. Sadly ang saya

Di rin nmn madaling makapasa sa ICT,(mayabang na lang ung nagsabing madali),mejo matagal nga lang processing time nila. Ok din ung compensation,ung iba lang,after regularization pa.madali ang promotion sa ICT.


astig dito sa ICT…good pay..may times na toxic,petiks..masaya..semperian,astig!!

semperian nuvell collections is the best acct in ict>it is the opposite of customer service coz here where doing customer harrassment and we called their phne 15 times a day dito pwede kang mangbara ng mga customer na ayaw magbayad on time ganda laging pe

Is ICT cebu going out of Business?

i am new to ICT!!!ano kaya naghihintay sa akin d2?for those people saying a lot of worse is in ICT well think twice!!!

guy may data encoders paba? hiring sila?

mataas ba standards?

ICT is the best in terms of taking care of their agents. I used to be in INTX..had great experiences there..the people are very considerate..

hey guys. im interested in working here. how will i apply? walk in?

i don’t have idea about your company but i like to try it i hope i can pass the exam or interview….09163923498

the best call center so far that i have worked in. the salary is always on time,never delayed. overtimes are well compensated and the computations of salaries and other compensations are accurate. the h.r department is very accomodating and courteous. my backpay was given on time without hassles. strict in implementation of policies but appropriate. If you’re hardworking and would want to earn money,this is the place to be.

guys apply at ict and make sure ur gonna get into chase account.if chase will see that u have strong performance they’ll give u an offer. around Php22-24k.seriously,

Hi, I just wanna know from what time does ICT training start and end… i am planning to apply in this company; however, i need to make sure what time for me to fix my schedules in enrolment. Your response will highly be appreciated. Thanks!

Kudos to ICT Ortigas..Its the best call center ever..It made me the person that I am now..now Im in Korea..enjoying my life as an English Teacher

Originally posted 2012-10-28 05:03:48.

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  1. 13/11/02

    hi! i just want to know if youre still hiring for a call center representative?thanks! hoping for your reply..

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