> Call Center Companies > Interactive Intelligence

Interactive Intelligence

Posted on March 7, 2020 | No Comments on Interactive Intelligence

Founded in 1994, Interactive Intelligence Group, Inc. (ININ) is an international premium provider of contact center services, unified communications, and business process automation systems for different organizations across the world.

The contact center solutions of Interactive Intelligence can either be Cloud-based or on-premises using a single-platform or all-in-one IP communications software suite. Its Unified Communications solutions provides a single-platform that integrates all software IP PBX applications with your existing business system. Finally, Business Process Automation refers to synergy of the entire entire business process lifecycle from capturing, prioritizing, routing, escalating, tracking and work management.

Interactive Intelligence provide IT unification including Microsoft, IBM, CRM, social media, workforce management and 3rd party integration to ensure that there is only one communication system in your company. Technology should not serve as a barrier for a company to attain integration. Among the products offered by Interactive Intelligence included Customer Interaction Center, Bay Bridge Decisions, Interaction Analyzer, Dialer, director, and feedback. Its Interaction Mobilizer included a recorder, optimizer, tracker, web portal, monitor, voice response, eFAQ, CIC for Unified Communications, conference, process automation, Interaction SIP Station, Edge and SIP Proxy. Other services included Professional Services and Support Services like Managed Services, Education Services, Interactive Leasing, Client Success and Contact Center Solutions Consulting. Finally, it also offers education training services online, web-based or interaction mobile classrooms in order to keep your employees abreast with business and technology trends.

Companies have the option of partnering with Interactive Intelligence through reseller partner, consultant liason, technology or marketplace. Depending on the needs or requirements of a client, one can choose which partnership program is most beneficial or applicable to it.

Interactive Intelligence is headquartered in 7601 Interactive Way Indianapolis, USA.

Interactive Intelligence Japan
3-23-3, Nishi-Ikebukuro,
Tokyo 171-0021 Japan
Phone: +81 3 5958 1561
Fax: +81 3 3984 6080

Interactive Intelligence Australia
Suite 902A, Level 9
275 Alfred St,
North Sydney,
NSW 2060, Australia
Phone & Fax: +61 2 9954 1688

Interactive Intelligence Germany
Limburger Str. 5B
65323 Taunusstein
Phone: +49 61 28 97 0573
Fax: +49 61 28 970574

Interactive Intelligence Malaysia
Suite 24.5 Level 24 Menara IMC
8 Jalan Sultan Ismail
50250 Kuala Lumpur
Phone: +603 2776-3333
Fax: +603 2776-3343

Interactive Intelligence Netherlands
Joan Muyskenweg 60
1099 CK Amsterdam Zuidoost
Gebouw Ankestyn
The Netherlands
Phone: +31 20 6500 010

Interactive Intelligence UK
Thames Central
Hatfield Road
Slough, SL1 1QE
Berkshire, United Kingdom
Phone: +44 (01753) 418 800

Originally posted 2013-06-23 10:06:14.

» Tags: , , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *