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Keeping Call Center Jobs in the US

With the financial recession hitting the US in 2008 which left many Americans unemployed and whose impact continued to be felt in the US economy today, the robust call to put a halt or to regulate outsourcing in the US including call center jobs have once again been revived. American companies have been called by the US government in spirit of patriotism avoid outsourcing and keep jobs in the US for the benefit of American citizens.

In line with this, Congressman Tim Bishop sponsored a bill entitled the “U.S. Call Center and Consumer Protection Act”, which among others is designed to discourage companies from outsourcing. According to this bill, it intend to help save and keep outsourced jobs including call center jobs in America by excluding companies that outsource call center jobs overseas from getting any form of federal grants or loans after five years.

It also requires overseas call center companies to reveal their outside location to American consumers for transparency and give them the right to be transferred to a U.S.-based call center upon request. This is accordingly in line with the American consumers act to ensure the privacy and security of US consumers.
Finally, the bill also protects taxpayers by dissuading companies from availing tax incentives to invest in business only to move the jobs abroad at the expense of US citizens loosing employment opportunities at home. Based on current statistics from the Communications Workers of America, call center jobs in US has been reduced by as much as 10% in the last 5 years and is expected to continue to drop because of the US policies are not favoring the retention of call center jobs in the country but instead help facilitate the movement of jobs outside America.

In a related commentary, some economic analysts emphasized the importance of outsourcing to US businesses to maintain afloat and competitive. The negative impact of the outsourcing phenomenon particularly in terms of reducing job opportunities for Americans is minimal compared to the benefits that the US economy is getting from it. The jobs affected by outsourcing only affects a small sector of the US population compared to the greater public employed in companies whose operations has expanded and improved as outsourcing has allowed them to focus on their core business operations.

Originally posted 2013-10-06 08:38:46.

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