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Level One Contact Solutions

Level One Contact Solutions Inc. is an offshore business process outsourcing company that integrate western style of business management with top outsourcing experience in the Philippines to present superior level of quality that give the finest services. The company goal is assist clients to communicate more efficiently, capitalize on the value of customer relations and steer better profits. Level One Philippines offers an integrated set of tailor fit business solutions that includes Back Office Support, customer acquisition and care, technical support, sales and retention, technical service, interactive voice response services, as well as conferencing and collections/ receivables management. Moreover, the company also has the proficiency, complete solutions and advance technology to help its client partners achieve success.

To forge long term enduring business relationship with clients, Level One Contact Solutions implements a client service approach in which primary client interface is maintained, an Account Coordinator manages on-the-ground support, a ramp plan provides control, an implementation analyst evaluates operations for improvement. A strong knowledgeable team evaluates and screens individual agent. All staff undergoes comprehensive training that included communication skills, technical skills, culture and product training.

The operation team of Level One Philippines is further improved through coaching, performance management, call monitoring, motivation and recognition. A quality assurance continuously monitors all agents to identify faults and recommend the necessary changes or improvement. A Reports Team is established to help client partners monitor improvements and changes and results of all these things. Finally, an Information technology and Network team ensures dependability, security and consistency of communications network which is the back bone of the company services.

Level One Contact Solutions call center office location:

Originally posted 2013-10-02 07:59:33.

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