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Mackenzie Sutherland

Posted on August 8, 2015 | No Comments on Mackenzie Sutherland

Mackenzie Sutherland, also known as Smooth Operators, is a leading global outsourcing call centre solutions company, established in 2013 from an opportunistic business merge of ideas, IP and existing clients. Mackenzie Philippines currently has offices in Hong Kong and Melbourne, Australia with its key operations in the Philippines and has the ability to service clients 24/7 in the USA, Australia, New Zealand, Singapore and the UK as well as other English speaking territories.

Mackenzie Sutherland provides services to companies rely requiring the need to improve their processes, manage client operations, and focus on their core business. It provides innovative, custom-made solutions through continuous development, program refinement and ongoing analysis.

Among Mackenzie Sutherland services include Voice, Email and Chat Services for Inbound Support for Post Sales Support including Customer Services, Product Information Support, Billing queries and Support, Technical Support, Marketing and Mailers support, Pre-Sales Technical and Customer support, Customer Surveys, Customer retention, Cross-sell / up-sell purchases, Compliant and query resolution, Activation and change of services, Order management, Warranty / replacement support, Booking and reservations, Loyalty programs, among others.

Its Outbound Services included Lead Generation, Telemarketing, Help Desk and Customer Support Services, End-to-End direct marketing campaigns, Customer Acquisition and Cross-Selling, Marketing and Mailers support and Customer Surveys. Telemarketing services include Appointment Fixing, Lead Generation/Qualification, Phone Sales, List Cleaning/Database Update, Surveys, Market Research, Direct Mail Follow-up, Trade Show Follow-up, Fundraising and Prospecting among others. For its Non-Voice Services, Mackenzie Sutherland Philippines provides Medical Billing, Claims Processing, Medical Coding Services, Transaction services and Data Management Services, Claims Processing services especially for Health Insurance Claims, Transaction Processing services like Mortgage Account Management, Application Processing, Order fulfillment, Information verification and confirmation, Invoice processing and Data Management Services such as Data Acquisition, Data Validation, Data Analysis and Data Conversion.

Mackenzie Sutherland Philippines call center office location:

  • Mackenzie Ortigas
    24/F Union Bank Plaza
    Meralco Avenue, Ortigas Center
    Pasig City, Philippines
    Tel: 0928 790 8472, 0915 148 6684

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