Magellan Solutions Outsourcing, Inc. is a Philippine corporation registered with the Philippine SEC in 2003 primarily for the purpose of exploiting business opportunities in one of the Philippines’ most rapidly growing industries contact center services and business process outsourcing (BPO) of English-language services. Magellan Solutions provides offshore solutions for call center services, telemessaging services (including telephone answering services and virtual receptionist services), and back-office support services (including professional services and data processing services), catering primarily to North American SMEs, entrepreneurs and professionals. In addition, Magellan Solutions will be also providing offshore solutions for applied engineering services, including product research and development (R&D) and design services.
Magellan Solutions provides both Inbound and outbound call center solutions Among its inbound services included service fulfillment, which pertains to a range of services that a customer would require. This includes answering to inquiries and requests, handling and addressing complaints, providing technical support service for software and hardware equipment, order taking, entry and processing for diverse retail companies, facilitating reservations, bookings and authorized modifications for travel agencies, office hours support, search and provision of information for dealer or distributor of a particular product for a particular geographical location, research surveys for marketing and other studies. Magellan Solutions provides multilingual support including English, Spanish, Tagalog, and French. It also provides voice and non voice communications service. The latter pertains to email response and online realtime web chat.
For its outbound Call Center services, Magellan Solutions Outsourcing engages in the proactive telemarketing of partners’ products and services, campaign management of product and event launches and other promotional events, market and telephone research that will help companies identify, define, describe and segment their markets, customer retention through the expedition of loyalty programs, collections and billing reminder, as well as upselling, cross selling and lead generation.
Magellan Solutions Philippines call centers are located in:
galing na ako sa company na to, before ako lumipat dito galing ako mostly sa big CCs and before that the IT field. After 8years of almost non stop work na burn out ako so I decided to try that non voice account thinking na less stressful ito. kung okay lang naman sayo maliit na sweldo wala sanang problema, kaya lang mismong mga “veteran VTs” pa nila mismo ang dahilan para mangarag ka sa trabaho.
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