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Master list of Call center Interview Questions

The interview is an essential and indispensable component of the recruitment process because it is through which that a potential employer can initially evaluate an applicant’s qualifications, personality and potential if they fit to the company requirements. While most call center companies have a structured questionnaire template, the formulation of what questions to ask during an interview is definitely a prerogative of the interviewer. Nevertheless, here are some of the most common interview questions when applying in a call center company.

Basic
Tell me about yourself? What are your strengths/ weaknesses? Why do you want to work in a call center? Where do you see yourself your career five/ ten years from now? Why should we hire you? Why did you leave your last job?

About the work
Why are you interested in joining a call center? Are you willing to work on different shifts or schedules, even on weekends or odd hours of the night? What do you think constitutes great customer service? Have you had any experience being a call center agent? Are you willing to do overtime work? Can you relate some experience about customer service or about the job? Are you willing to relocate?

Management/ leadership Questions
What was the last project you handled and what was its outcome? How do you handle criticisms? Have you ever been on a team? What is your greatest failure, and what did you learn from it? How do you deal with irate customers? How do you handle disagreements with supervisor or your boss? What is greatest achievement and why? What’s the most difficult decision you’ve made? Do you like talking to different people and personalities?

Salary Questions
How much salary are you seeking or expecting?

Others
How would you describe your work/ leadership style? What strategies do you use to keep yourself organized? What is your lifelong dream? What character traits describe you? What is your greatest fear or biggest regret? and why? What makes a good leader?

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