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Merlin Information Systems Philippines

Our expertise builds on your success, Merlin Information Systems is a Multilingual Technical & Customer Support Outsourcing company founded in 1991 with expertise in the delivery of excellent, customized IT and Customer Support Solutions to top multinational companies around the globe through its network of operational centres in the UK, Central Europe and Asia.

Merlin Philippines offers the best IT practices and technology complimented by a professional team that generates customised solutions that meet exact business needs of companies through its innovative thinking and creative technology that translates to enhanced customer experience, operational efficiency and productivity and reduction of costs. Merlin’s ability to integrate people and technologies is what makes the company unique. This is further supplemented by a culture of passion, honesty, integrity commitment to both clients and its personnel.

Merlin’s network of service centers empowers it to provide deliver first class consistently 24-7 support services regardless of a client’s geographical location. It provides the least cost solutions without compromising quality. Merlin Philippines synergizes with client’s culture and facilitates a partnership approach for establishing enduring business relationships. All challenges are addressed. Merlin is flexible and is always up for new challenges

Merlin specializes in Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies. For customer support, it provides Call Centre services, Technical Support and Social Media Support for online business and ecommerce. For IT support, it offers Service Desk, Desk-side Support as well as Infrastructure Support. Finally, Merlin also offers Consultancy and & Projects including advisory services, Project Management and Roll-outs and Implementations, evaluation, and improvement. For its technology solutions, the company offers Self Service, Multichannel Support and Social Integration, Social Service Desk, Gamification and Knowledge Management .Among the strengths of Merliin included the ability to support 23 different Languages, 24/7 Global Support, over 20 Years of indepth experience in various industries, and HDI certification, among others.

Merlin Information Systems is headquartered in Challenge House, Sherwood Drive, Bletchley, United Kingdom. Its operational center in the Philippines is located in Taguig.

Merlin Philippines call center office address:

  • Merlin McKinley
    6th Floor Commerce and Industry Plaza Building
    McKinley Hill Cyberpark, Taguig City
    Philippines
    Tel: +63 2 836 8705; +63 2 856 0412
    Fax: +63 285 60412

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