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MiWay Call Centre

Posted on March 10, 2015 | No Comments on MiWay Call Centre

MiWay is a direct, short-term insurance company in South Africa that offers a range of short-term insurance products including motor, household and homeowners insurance as well as add-on products such as warranty cover and liability cover. It aims to deliver great value-for-money products through great customer service and transparency in all of its dealings. MiWay call centre extends its offering to a complete array of services all under one convenient umbrella, conveniently bought and managed online.

What primarily differentiates MiWay from other insurance companies is online convenience. It provides convenience of the Internet to empower clients to quote and buy insurance online as well as manage financial services portfolio online 24/7. It is fanatical about delivering an awesome customer experience that ensures that it always keeps its promises to deliver services that customers deserve. It delivers great service in an open and transparent manner by developing a dedicated page for clients to be able to openly comment on their MiWay experiences. This transparent Compliments & Complaints forum is the first of its kind which engages clients and encourages them to speak out about their service experiences. The company also provides MiRewards to customers whether they claim or not in the form of a refund when they turn out to be a better-than-assumed risk. At the heart of its customer service which enables providers to deliver extraordinary customer experiences over all interactions, touchpoints and channels, thus reducing costs and efficiently managing risks and compliance.

Miway outsources its customer contact services in the Philippines. These outsourcing firms are engaged in Lead generation/customer acquisition, sales, customer care, Claims support, Back office/letter services and Helpdesk services to all Customers or clients of Miway insurance.

Miway is located at 338 16th Road, Randjes Park, Midrand South Africa.

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