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Noda Contact Center

Posted on August 5, 2020 | No Comments on Noda Contact Center

Interaction Platforms. Noda is a developer of contact software solutions such as service desk, call center, document management, inventory, sales management among others. Originally known as Naumen trademark, Noda was founded in 2001 in Russia when it developed VoIP solution based on H.323 protocol for handling a large number of telephone calls.

Noda Contact Center is the company’s own all-in-one (C++, Java) IP solutions which provide customer and technical support that uses Noda solutions such as MTS, AVIVA, EFES, Amadeus, Karcher, and Zepter International. The Noda Contact Center provides all-in-one solution for Inbound ACD, Outbound, IVR, Quality management, Reporting, Agent Scripting, Call Recording, Soft Phone, Multi-channel. It is reliable for handing large number of calls 24. Finally, its cost effectiveness lies on its affordability.

The Noda Contact Center solution features: call queues, automatic call distribution (ACD), intelligent routing, interactive voice response (IVR), call recording, automatic dialling and reporting. Its Project Management System is great for campaign control of scripts and composing reports. The software solution integrates the functionality of advanced IP call center including VoIP technology, Intelligent call Routing (ACD), Predictive, Progressive, outbound dialling, Support of all queue, DTMF and voice enabled IVR (TTS, ASR), Call recording and storage, Web-based management interface and Alerting and fault notification. It has a Web based IVR and integrated with customer relationship management, helpdesk plus allows for statistics, and analytical data . In a nutshell, the Noda solution allows for Call center automation, Smart call handling, Control of the call center campaigns and improved Reliability and performance.

Noda Contact Center Philippines call center office address:

  • Noda Taguig
    Office 304 McKinley Park Residences
    3rd Avenue Corner 31st Street
    Bonifacio Global City, Taguig City

Originally posted 2013-10-12 22:32:49.

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