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Northstar Solutions

Posted on May 12, 2019 | No Comments on Northstar Solutions

NorthStar Solutions is a premium provider of a multi-channel, contact center that would set a new quality and performance standard in the offshore BPO industry that specially caters clients from the US, Canada, Singapore, the UK, and Australia. Established in 2003 by Paul Ibasco, Northstar Solutions aims to deliver topnotch contact center services that translate into exceptional and unforgettable customer experiences that will sure enhance revenues. It continues to innovate and deliver reliable, top notch service solutions that generate sustainable business value and stream of revenues for its clients

The primary service provided by Northstar Solutions is customer acquisition which includes Lead generation, qualification and nurturing, Telemarketing, Customer Win-back campaigns, market Surveys, and Data Enrichment and Verification. For its Customer Service/Care solutions, Northstar Solutions provides General inquiries, Sales (up-cross sell), Product/services support, Product information Account & delivery status and Disputes and complaint handling. For technical support services, Northstar specializes in technical Troubleshooting, Warranty support, Installation/removal, PC protection support, Network configuration and administration, and support to Mobile applications, Internet connection and broadband connection. All services are provided in a multichannel format (Voice / Email / Chat) using English as the primary language of communication.

Talent is one of the core values of Northstar Solutions Philippines which it emphasizes by conducting stringent evaluation and screening process to attract and retain only the best to work for the company. The company also maintains talent by conducting regular training workshops to abreast and update the skills all its employees. Northstar Solutions Philippines aims in creating value by establishing long-term, mutually rewarding solid partnerships with all its clients that is based on superior service delivery and sustainable operation. It helps business find their true north and their niche in the globalized market.

Northstar Solutions Philippines call center address:

  • Northstar Ortigas
    12th Fl. Raffles Corp. Center
    F. Ortigas Avenue, Ortigas Center
    Pasig City, Philippines

For career opportunities, please visit Northstar Solutions Philippines Job Openings.

Originally posted 2012-12-11 08:09:03.

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