NTT DOCOMO is the leading provider of mobile voice, data and multimedia services in Japan and is considered as the world’s largest mobile communications operator. NTT Docomo is more famous for its contribution in the constant advancement of mobile technologies and standards, including the fusion of the internet and mobile technology.
NTT Docomo call center operations in the Philippines is handled by the DTSI group. The DTSI Group is a company that provides both state of the art communication facilities and services to world’s Fortune 1000 firms, which has revolutionized the communications infrastructure and service in the world. It is also a major provide of communication technology to leading call center and BPO companies such as Accenture, Automatic Data Processing, Customer Contact Center, Lexis Nexis and Teleperformance, among others. Thus, the DTSI group has been a core backbone since the start of the Philippine IT-BPO industry.
The DTSI group is referred to as the NTT Docomo Call Center because the latter recently acquired the controlling interest in DTSI. It owns 50.1% of the DTSI and therefore calls the shots in business direction and policy making of the company. NTT Communications provides consultancy, design structure, security as well as cloud services to enhance the communications technology of DTSI. In short, NTT Docomo is not directly opening up call centers in the Philippines but is actively investing in the BPO industries in the Philippines. Incidentally, the company has also further increased its presence in the Philippines communications industry by acquiring 20% share of two leading telecommunication companies in the Philippines namely PLDT and Global Telecoms.
NTT Docomo/DTSI Group call center office is located in:
- De Escalating Calls in Call Center
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