Omega Call Center is short for Omega Direct Response Inc. (OMDR), a relatively new BPO company of outsourced call center services. Omega Call Center was established in 1997 and is headquartered in Toronto, Canada. In 2008, the company is a subsidiary of Silverline Technologies, Ltd.. Omega Direct Response specializes in inbound, outbound and multilingual customer contact at every phase of the customer lifecycle. It formulated and practiced its exclusively developed customer service solutions including inbound customer care, marketing, and support to outbound sales services. Aside from branches in Canada (128 Larch St, Sudbury ON, West Wilmot, Richmond Hill and McCowan in Toronto), Omega has delivery centers in Mexico, Brazil and the Philippines that provide advance tailor fit customer solutions for clients requiring unsurpassed excellence. Omega Direct Response is currently conducting expansion plans for Central America, Europe, and the Middle East through its self designed and robust call center infrastructure that focuses in premises-based and hosted dialers. Omega Call Center global clients is comprised by different companies from different industries including financial institutions, cable system operators and telcos, government and public utilities as well as food and consumer goods retailers.
Omega Call Center branch in the Philippines is located Silver City Mall, Pasig City. Omega Call Center Philippines is at the back of SM hypermarket and within the vicinity area of Tiendesitas, the latest shopping district and family entertainment destination in Pasig city owned by Ortigas & Company. Just like Omega Call center which features highly skilled Filipino professional providing customer services to a global or foreign market, Tiendesitas showcases pinoy products (e.g. native delicacies, local fashion wear and accessories, furniture and handicrafts and other novelty items) from across the country that especially caters to foreign and domestic shoppers.
Omega Philippines call center office address:
- Omega Tiendesitas
3F Silver City Mall
Frontera Verde Drive cor. Dona Julia Vargas Ave.
Pasig City Philippines
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