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Onstar Global Philippines

Posted on November 3, 2014 | No Comments on Onstar Global Philippines

A subsidiary of General Motors that provides subscription-based communications, Onstar Global is the first and only telematics business for the automotive industry including in-vehicle security, hands free calling, turn-by-turn navigation, and remote diagnostics systems throughout the States, Canada and China. Onstar Global was formed in 1995 as collaboration between GM, Electronic Data Systems and Hughes Electronics Corporation as its unique system entailed the integration of cellular phone technology, Global Positioning System (GPS) technology and the automotive industry for vehicle design. Providing connected safety and security solutions, value-added mobility services and advanced information technology, the OnStar service depended on CDMA mobile phone voice and data communication, primarily via Verizon Wireless in the United States and Bell Mobility in Canada.

The OnStar service allows users to contact OnStar call centers during an emergency. Onstar global Philippines is one of the OnStar 24-hour emergency call centers which provides emergency response efforts or OnStar equipped vehicles. A subscriber can also deactivate a vehicle through its Stolen Vehicle Assistance services (Stolen Vehicle Tracking, Stolen Vehicle Slowdown and Remote Ignition Block). Other important services provided by the Onstar call center included Roadside Assistance, Remote Door Unlock, Remote Horn and Light Flashing, Red Button Emergency Services and OnStar Remote Vehicle Diagnostics.

In the Philippines, the call center operations of GM’s OnStar service is provided by Convergys, one of the largest and pioneering call center companies in the Philippines that is based in Cincinnati, Ohio, USA. The Onstar account team of Convergys is located along Ayala Ave. Cor. Salcedo St, 1200 Makati City, Makati City, Philippines.

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