How to Sell in Call Center?

February 26, 2018 Category :Call Center Basics 0

People buy things to address or satisfy a need or a want. This is the basic premise that salespeople including call center sales agents must bear in mind in order to successfully make a sale. Thus, the main objective for …

Non-Voice BPO Training

February 26, 2018 Category :Articles 1

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. …

BPO Hubs in the Philippines

February 26, 2018 Category :Articles 0

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the …

Tips on Customer Retention

February 26, 2018 Category :Articles 0

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To …

Health Card for Call Center Agents

February 26, 2018 Category :Articles 0

A Health Card is a card given to people that allows bearer/owner and/or one’s dependents or beneficiaries access to insured health care services that is paid by the company. The health card entitles the person to discounted or free health …

Dressing Up In Call Centers

February 26, 2018 Category :Articles 0

Most call center companies do not impose a dress code. However some companies try to put up a dress code in order to maintain a business ambiance in the office. However, there are usually no prescribed uniforms that employees …

Call Center Confidence Builders

February 26, 2018 Category :Articles 0

In any endeavor, the best way to build confidence is to address the weakness that causes one to lose confidence. For instance, a person lacking confidence to speak in public may have reservations because one feels not to be a …

Customer Satisfaction Spiels

February 26, 2018 Category :Articles 0

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which …

Common Tardiness Policies for Call Centers

February 26, 2018 Category :Articles 0

Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The …

How to go to CitiGroup Makati?

February 26, 2018 Category :Call Centers in Makati 0

Question: How to get to CitiGroup Makati?

Answer: CitiGroup BPS call center main office is in Makati City. CitiGroup Makati is strategically located in PBCom Tower, along Ayala Avenue, Makati. PBCom Tower is the tallest building in the Philippines.

North …