Non-Voice BPO Training
Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and
Read moreWelcome to Call Center Beat!
Call Center Beat provides information regarding Call Center, Contact Center, Medical transcription and other Business-Process Outsourcing (BPO) services for various industries... moreThis comprehensive directory listing exists to provide information for all interested in the growing call center and business Process Outsourcing industry. Call Center Beat also offers articles for all call center agents around the globe.
Call Center Beat includes company profile, service offerings, job postings and relevant news concerning the call center field. Explore our directory and find the company or service that would best suit your need. From medical practices to telemarketing firms to VOIP companies, this website has your answer. If you need help exploring our directory or finding what you need, please feel free to contact us.
BPO Hubs in the Philippines
In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing
Read moreTips on Customer Retention
To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to
Read moreHealth Card for Call Center Agents
A Health Card is a card given to people that allows bearer/owner and/or one’s dependents or beneficiaries access to insured
Read moreDressing Up In Call Centers
Most call center companies do not impose a dress code. However some companies try to put up a dress code
Read moreCall Center Confidence Builders
In any endeavor, the best way to build confidence is to address the weakness that causes one to lose confidence.
Read moreCustomer Satisfaction Spiels
Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In
Read moreCommon Tardiness Policies for Call Centers
Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work
Read moreHow to go to CitiGroup Makati?
Question: How to get to CitiGroup Makati? Answer: CitiGroup BPS call center main office is in Makati City. CitiGroup Makati
Read moreBest Customer Service Spiels
The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of
Read moreUpselling Spiels
Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may
Read moreAcknowledgement Lines for Call Center Agents
Acknowledging clients is a fundamental element of customer service, which should be given the moment a customer walks in the
Read moreHow much is the Salary in Convergys?
Question: How much is the Salary in Convergys? Answer: Convergys is one of the biggest call centers in the Philippines.
Read moreInterface Call Center
Interface Techno-Phil, Inc. (ITI) or Interface call center for short is a BPO company specializing in the implementation and maintenance
Read moreAsian Technology Solutions
Asian Technology Solutions is the brainchild of former SAP project managers who are aiming to change the landscape of the
Read moreMaster list of Call center Interview Questions
The interview is an essential and indispensable component of the recruitment process because it is through which that a potential
Read moreFilipinism Examples
“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be
Read moreCall Center Core Values
Core values essentially differ depending on the values of the founders or management of the company. But since the call
Read moreHow Call Center Agents adapt Accents
One of the major reasons for the preference of Filipinos as call center agents is because of the ability of
Read moreHow does Psychology help in Call Center
Psychology is the scientific study of the human mind and how it affects behavior and attitude in a specific context
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