Parlance Systems, Inc. (PSI) is a 100 percent owned subsidiary of the ePLDT Ventus group along with Vocativ Systems and SPi Technologies, Inc. In 2006, all these facilities were consolidated as SPi.
Today, Parlance is one of the call center facilities of SPi technologies which actually started way back in 2002 and constitutes the ePLDT ventus profile which operates around six call center facilities. Parlance Systems, like its sister companies principally provide voice-based customer contact services mainly to US-based clients. ePLDT in turn is a wholly-owned subsidiary of the Philippine Long Distance Telephone Company (PLDT), which serves as PLDT’s main arm for information and communications technology(ICT) assets and investments.
ePLDT offers a broad range of products and services that not only help companies improve operational efficiency and productivity but also significantly help optimize cost for clients which ultimately all boil down to greater profitability. The company offers services such as Wireless Networking, Data Security, Managed Security, Digital Certificates, Content Development, Internet Access, Internet Cafes,Software Reselling and IT Support Services. Parlance serves as one of its delivery centers, which provides expertise and specialization in voice customer support services.
Parlance Systems Philippines specialized in both inbound and outbound contact center services. It provides technical support, billing services and handling of customer inquiries and customer support services designed primarily to strengthen relationships with customers. For outbound services, Parlance Systems specializes in sales and telemarketing services. Apart from providing personalized voice telemarketing services, the company also supplements its marketing campaign with social media and email marketing in order to maximize the impact of marketing message. For its marketing service, every agent must finish a rigid marketing training to improve their sales skills to ensure that the company can definitely acquire, retain and expand the customer database of its clients.
Parlance Systems Philippines call center office address:
- Parlance Makati
3rd Floor L.V. Locsin Bldg.
Ayala Avenue Cor. Makati Avenue
Makati City, Philippines
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