The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance for domestic or international calls, and Internet (DSL) repair.
Different hotline numbers are assigned for each type of service. The latter on the other hand or Spi Global is wholly owned subsidiary of the Philippine Long Distance Telephone Company, primarily engaged in outsourcing customer service solutions. Spi Global was formerly known as ePLDT Ventus, which specialized in inbound customer care.
The Ventus underwent rebranding as the company expanded its services to include outbound sales, email support, back-office processing (accounting support and collection services), data processing, and website maintenance. Spi Global (formerly Ventus) was launched as a call center by PLDT through its subsidiary ePLDT, which was originally engaged only in selling contact center solutions for call center operators. In other words, ePLDT was originally engaged in B2B alone. With Spi Global, PLDT have joined B2C industry. Spi Global is the PLDT owned call center directly dealing with clients.
With its vast experience in the communications technology industry and in providing technology solutions, Spi Global has emerged as one the most versatile and largest local BPO companies that provide a comprehensive range of BPO services that can flawlessly interconnect with any company’s operations. Attesting to this success, SPi Global was named as the 2011 BPO Company of the Year by the International ICT Awards. Its headquarters is located in 7th Floor, PLDT MGO Building Legaspi corner Dela Rosa Sts., Makati City 1229, Philippines.
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