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PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance for domestic or international calls, and Internet (DSL) repair.

Different hotline numbers are assigned for each type of service. The latter on the other hand or Spi Global is wholly owned subsidiary of the Philippine Long Distance Telephone Company, primarily engaged in outsourcing customer service solutions. Spi Global was formerly known as ePLDT Ventus, which specialized in inbound customer care.

The Ventus underwent rebranding as the company expanded its services to include outbound sales, email support, back-office processing (accounting support and collection services), data processing, and website maintenance. Spi Global (formerly Ventus) was launched as a call center by PLDT through its subsidiary ePLDT, which was originally engaged only in selling contact center solutions for call center operators. In other words, ePLDT was originally engaged in B2B alone. With Spi Global, PLDT have joined B2C industry. Spi Global is the PLDT owned call center directly dealing with clients.

With its vast experience in the communications technology industry and in providing technology solutions, Spi Global has emerged as one the most versatile and largest local BPO companies that provide a comprehensive range of BPO services that can flawlessly interconnect with any company’s operations. Attesting to this success, SPi Global was named as the 2011 BPO Company of the Year by the International ICT Awards. Its headquarters is located in 7th Floor, PLDT MGO Building Legaspi corner Dela Rosa Sts., Makati City 1229, Philippines.

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7 thoughts on “PLDT Call Center

  • May 30, 2015 at 8:34 am
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    Hi good day ma’am/sir. I just want to ask if your hiring. I want to be part of your company. I have BPO expereince, at Convergys handled International account which is H&R Block. I want to apply for local account which is PLDT.

    Reply
  • April 2, 2015 at 3:00 pm
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    Hi! Good day Ma’am/Sir, I would like to ask if how can i go there at spi global (local accnt.pldt) and may i ask if what are the qualification on how can i be qualified at your company? I would like to apply as a csr and i don’t have yet exp. Working at a call center industry and i’am also undergrad. But,furthere more i want to be part of your good and growing company now and then. Thank you and more power to your company 🙂

    Reply
  • January 2, 2015 at 5:21 am
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    HI DO YOU HAVE OFFICE NOW IN ESPANYA BRANCH?

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  • November 25, 2014 at 4:19 am
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    good afternoon im iinterested for the position,iam a ab psychology graduate

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  • October 29, 2014 at 3:12 am
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    hi good day! i am Angelyn Que from quezon,city i would like to now if the csr position is still available in the españia manila. im willing to apply in your good company and be a part of your service team. im recently graduated at university of the east manila campus and i finish Hotel Restaurant Management , and now im currently working at Sinofil Phil. inc. ask a clerk. But i have experience about receiving calls and how to handle a customer problems thur my Ojt in Hotel as Receptionist. and i am willing to under go any kind of procedures in training in your good company. I am Hoping to get a good response. Thabk you and Good Bless your company!

    Reply
  • August 11, 2014 at 11:56 pm
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    Hi I am Nhedine Joie Cubacub from Pasay, 21 yrs old. Studied at Phil. Normal University Manila as a BSE English Major. Currently working with Convergys as CSR/technical support. I am interested to apply. Hope I could get a reply. Thanks.

    Reply
  • April 13, 2013 at 2:44 pm
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    hi mam/sir.. my name is jyleine n. doctolero from legazpi(bicol). i am looking for telephone directory or telephone operator or any position who belong to me.. i am a undergrad but i can work hard and my loyalty is in your company.. thank u.

    Reply

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