Established in 2000, PowerConnex is a contact center technology and solutions provider that creates and executes cutting edge revolutionary solutions to improve and optimize performance and productivity of call centre companies. PowerConnex Philippines provides IP based software and telephony with sturdy, reliable and adaptable systems architecture, that allows integration with any CRM and database software, open to scalability to accommodate expanding needs and undergoes continuing software upgrades to improve the program. This is further complemented by customer and technical support to ensure operations of your company.
PowerConnex Philippines also offers Intelligent Customer Contact Systems that is flexible & Scalable, facilitates Operational Transparency through Real-Time & Historical Performance Management reports, Call Recording & Monitoring and remote VPN & mobile access to reports and monitoring activities. Its digital customer contact system facilitates customer interaction through a multiple communication channels which integrates solutions such as Predictive Dialler, ACD Inbound Call Management & Routing, IVR, Call Recording & Monitoring, Voice Broadcasting, SMS Broadcasting and Email / Web Click to Dial. This system can be applied to practically all types of call center services inlcuding Direct Sales, Lead Generation, Telemarketing, Debt Collection, Accounts Receivable, Fundraising, High Volume Direct Marketing, Surveys & Research, Home Based Staff , Appointment Setting, and Seminar Management. In lieu of which, the company can practically cater to any type of call center service. The system of that the company developed is implemented in many call center companies in the Philippines, Australia and New Zealand.
PowerConnex offers On-Demand Virtual Call Centre which offers a comprehensive array of services such as Outbound Predictive Dialler, Supervisor Management Console, Outbound Manual Dialing, Inbound Call Management (ACD & IVR), Call Recording & Monitoring, Agent Scripting & Objection Handling, Home-based Agents and Outsourcing & Seat Leasing Services.
PowerConnex Philippines call center office address:
- PowerConnex Makati
22nd Flr Trafalgar Plaza
105 HV De La Costa, Salcedo Village,
Makati City, Philippines
Tel: 856 22 91. Fax: 856 2290
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