Also known as ProSync, Process Synergy is a wholly-owned subsidiary of San Miguel Information Technology Systems (SMITS), which was founded in December 2006 to provide result-oriented, technology-based business solutions based on the values of speed, accuracy, and value for money.
SMITS Inc. is a leading Information Technology company in the Philippines providing IT consultancy, implementation and support services mainly to the San Miguel Group of Companies as well as to elite class of non-San Miguel clients. SMITS services and solutions is basically categorized into four broad areas namely, Enterprise Solutions, Business Innovations, Infrastructure Solutions and BPO Services using the company’s extensive experience in IT and systems management.
Process Synergy call center is the auxiliary company that especially handles SMITS’ BPO services in lieu of the need for companies to develop full growth potential by allowing them to focus more on their core competencies and operations. For contact center solutions, ProSync call center provides inbound services such as Inquiry and Order handling and help desk services. Process Synergy call center also provides outbound Services like the conduct order fulfillment and delivery tracking, Telemarketing including up-selling and cross-selling, promotional campaigns, Win-back campaigns, Customer database development and lead generation.
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