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Getting Yourself Ready for Your First Call Center Job

Getting hired in a call center company isn’t as easy as it seems. You need to be able to express yourself in English very well during interviews, and you also need to pass the written assessments. If it is your first time to work in a call center and you just got hired, you must be too excited. However, you should keep in mind that you should get yourself ready as you take the first step towards the exciting career of being a call center agent. Here are some tips on how to get yourself ready.

Get plenty of rest. If your training schedule is set to graveyard shift, it is imperative that you should rest well before every shift starts. Make sure to get enough sleep during the day – draping thick curtains on your windows and switching the fan on do the trick. Also, inform your family members of your evening work schedules so they can also avoid being too loud during the day when you need to rest.

Spill-proof mugs are a must. You do not want to damage the office equipment by spilling coffee on your computer keyboards while struggling to stay awake during the long hours of your night shift. This is one of the main reasons why companies want you to bring spill-proof mugs instead of your ordinary home coffee cup. You do not have to splurge to get one, though.

Invest on jackets, hoodies and other cold weather clothes. Jackets and other cold weather clothes are a must especially if you are assigned in the graveyard shift, unless you can tolerate the cold. The centralized air conditioning and the cold of the night would really make you want to bundle up.

Start watching English movies and read English books. If you are not fond of Hollywood movies, better start watching them now, especially if you are handling and American account. This will help you learn further on how to speak with your customers, choose the right words and lessen your Filipinism (e.g. interneting, passing by vs. dropping by, etc.). Harry Potter movies and other Brit films could help if you are handling Australian and British accounts. The point is, you have to know what awaits you in the operations floor, so these should help you loads.

Enjoy. Working in call center means you are about to meet new people coming from different fields. Take advantage of being around these people for additional learnings and new friendships.

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