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Ready for ECQ?

Posted on August 1, 2021 | No Comments on Ready for ECQ?

Metro Manila will remain under General Community Quarantine (GCQ) with “heightened and additional” restrictions until Thursday next week. Starting August 6, Metro Manila will revert to the strictest Enhanced Community Quarantine (ECQ) until August 20.

What is the impact of this to us, call center agents?
Frontliner service providers such as health care workers, grocery staff, public market vendors, airport staff and those working in business process outsourcing companies are still required to go to work.

Will it be difficult to commute to work? If you are taking Grab to go to office, it will not be that challenging. Grab just released an advisory that Grab operations will continue to operate 24/7 for Grab Car, GrabFood, GrabExpress and GrabMart since these services are categorized as essential services (delivers and public transportation).

What about the curfew? The curfew hours will be 10PM to 4AM. Among those who are exempted from the curfew hours are medical frontliners, people delivering essential goods, private employees who are on their way to and from work etc. According to Metropolitan Manila Development Authority (MMDA) that essential workers like call center agents who are on duty, or who will be going to or coming home from work during curfew hours will still need to present the IDs to authorities.

Call center industry is one of the many major industries that will defintely get impacted by this stricter quarantine. This is all for the good of the country. With the rising cases of Covid-19 confirmed cases and with the threat of Delta virus, we are one with the rest of the country in supporting this.

Are there guidelines already released by your respective Human Resources (HR) group related to the ECQ implementation?

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