Reed Elsevier Shared Services Philippine Incorporated (RESSPI) is a shared service of the big company Reed Elsevier Group which is a global and principal provider of professional information and workflow results in the Science, Medical, Legal, Risk Management and the Business Sectors. The RESSPI has two business operations they offer to their clients; these are the Science and Medical, in this category the Elsevier Science and Technology provides scientific, technical and medical information to research libraries and scientists. Reed Elsevier Philippines provides different kind of publishing book in terms of medical information that provides for the students, medical practitioners, and journals for the doctors, nurses clinician, and many others. The company also provide CD ROMS and different online products. Also they deliver business information solutions to professionals law firms.
The RESSPI Company has been in the business in the Philippines for more than 10 years already. They have been working with different suppliers partners and now they are building captive offshore delivery center which is located t UP Ayala Techno hub in Quezon City. The company is looking for talented individual who are interested in joining their tem and operation in the Philippines. Reed Elsevier Philippines are looking for Technical Support Representative and Customer Service Representative. For the Technical Support Representative that will pass the qualifications main responsibilities is to provide a high quality telephonic technical support and problem resolution to different customer each day. Reed Elsevier Philippines have to utilize their skills and knowledge into the department to frequently improve the overall knowledge of the employees. They have to work as a team environment to expand specific team performance.
For the Customer Service Representative of the RESSP the applicant should be a Bachelor Degree in MIS or Computer Science, must have an experience of 2 years related to the job applying for, has software support knowledge, must have the ability to troubleshoot and resolve technical issues and many other qualification that suit to his desired positions. Duties and responsibilities as a Customer Service Representative is to provide for the customers the quality telephonic support and problem resolution to the clients, have to utilize the skills from trainings, education, experience or certifications to give their best when it comes to their individual responsibilities.
The Reed Elsevier Shared Service Philippines is located at the 2nd floor Building H Techno hub, in Commonwealth Avenue in Diliman Quezon City.
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