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Servion Global Solutions

Posted on February 14, 2015 | 1 Comment on Servion Global Solutions

Servion Global Solutions is a BPO company specializing in Customer Interaction Management (CIM) solutions for superior customer experience. It takes a consulting – led approach to optimize customer interaction for its clients, drawing from a proven combination of deep contact optimization experience, business acumen and broad Contact Center technology knowledge. Servion Global offers solutions across eight segments of the CIM industry namely technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and customer behavior analytics. These solutions are delivered using six different services – application maintenance, custom application development, product design and development, systems integration, managed support services, and research and development.

Servion Global Solutions aims to enable and empower our customers with Contact Optimization solutions that create a differentiated customer experience and create an institution that is singularly focused on performance, delivering outstanding results to all stakeholders through the values of respect, discipline, responsiveness, customer centric, energized work environment that is focused on continuous improvement collaboration and team work.

Servion Global Solutions consulting services follows a structured engagement process that empower organizations to understand the strategies of business, financial, operational, and technology stakeholders of customer interaction, identify gaps within or across the layers as well as causes in the customer ecosystem, diagnose the root causes and design suitable solutions to reduce gaps. It also offers managed services for customer interaction, founded on an ITIL based delivery stack and deploys mature and sophisticated service support, process, and delivery cycles. Servion Global also offers product engineering for clients to stay ahead of competition, manage troughs and peaks, bring product enhancements, quickly customize solutions, change direction seamlessly and keeps pace with rapidly changing standards. The company also offers professional services namely enterprise services such as IP telephony (Internet Protocol telephony), specializing in conferencing and Webex facilities. Finally, as a customer-centric organization, it ensures that the solutions deployed are to the total satisfaction of its customers.

Servion Global Solutions Inc. is headquartered in 3 Independence Way Ste. 304, Princeton, NJ 08540 USA with phone: +609 987 0044/ Fax: +609 987-8797.

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Comments:1

  1. 15/02/16

    Hi,
    I would like to bring to your notice that you have mentioned Servion as a BPO company, which is not true. Servion is a Customer Interaction Management specialists.

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