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Sky Cable Customer Service

Posted on January 25, 2021 | 18 Comments on Sky Cable Customer Service

Established in January 1990, Sky Cable is the leading commercial cable TV service provider in the Philippines with over half a million subscribers. It provides postpaid cable TV service, prepaid cable TV service, and the fastest residential broadband internet service in the Philippines. These ranges of services are provided in different bundles and packages that are tailor fit to the needs and requirements of customers. As currently the no. 1 cable TV service provider in the Philippines, Sky Cable was also the first offer high definition channels to the Filipino public to level up their viewing pleasure yet maintaining their services at affordable rates as part of its commitment to servicing the Filipinos.

The Sky Cable Customer Service is the unit or department in Sky Cable that is primarily involved in customer care. This included inquiry, consulting, failure report, handling of complaints and suggestions, business transactions and recharge service, billing, collection, reminders, technical support, marketing, welcoming, and other related customer support services that will allow customers to fully enjoy the Sky Cable services. A sub unit of the customer service is engaged in marketing, product launches, upselling and cross selling and other promotional campaigns.

The Sky Cable customer service provides 24-7 hotline which can be contacted mainly through the telephone at the following hotline nos. (02) 381-0000, (02) 636-9292 (main office), 09173702545, 09276451292 and 09172431045 (Luzon area, Cavite), (032) 344-1998 (Cebu area) and (032) 345-2278 local 1 (Cebu area). The customer service also provides other channels for communication such as email and chat. (e.g. skyserves@mysky.com.ph (for current subscribers and telesales@skycable.com for new subscribers) as well as text (SMS: 0917-631-0000 (Globe) 0918-863-1000 (Smart). The decentralized customer service of the Sky Cable allows the company to have customer representatives that adjust to the language and culture of the different local market that the company services. For instance, the Customer service in Cebu can speak visaya and Cebuano to cater to Cebuano subscribers.

Sky Cable is headquartered in 33rd Floor, East Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center Pasig City, Philippines.

Originally posted 2014-01-14 22:22:59.

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Comments:18

  1. cristina sevillano Reply
    14/09/07

    gud morning,,y our sky cable connection lose again since yesterday

  2. RANDY DOMINGO Reply
    14/10/24

    Hi good morning, Just to ask why we don’t have sky cable connection since yesterday? Pls reply. Thanks.

  3. CAL Reply
    15/02/15

    Hi, we were disconnected today with onscreen message “unknown Sim card”. please immediatelt advise how to resume service. thank you.

  4. Lydia Rosalinas Reply
    15/03/19

    Good afternoon.
    We are a SKY subscriber for more than 12 years now. We would like to request to please change our remote control as it is already defective.
    Last year, we requested but the man who came to our house wanted us to pay it for P 500.00 but we did not agree.
    Please provide us a new one and take the old remote control.
    Thank you.

  5. Leopoldo B oxales Reply
    15/03/24

    i want to pay our bill but our digibox has no power at all for almost two months

  6. Elsa M. Arintok Reply
    15/05/16

    gud morning, I would like to inform you that our skycable connection lose this morning 5:00 am I can’t contact you cause your line is always busy ever since this morning until now its already 12 noon pls check our connection i have already recieve my account bill but your service is not good.

  7. Cano in Taguig Reply
    15/06/03

    Sky broadband SUCKS, avoid at all costs. I’m paying PHP 4000/month and my service is consistently poor. The connection is frequently either non-existent, or slower than 56k dial-up when it does work. I’m constantly texting Sky customer service and every time its the same excuse, “we’re doing plant maintenance in your area (Taguig). When I try to call to get more information I stay on hold until my load runs out and rarely speak to an actual CS rep. They do NOT prorate your bill for service days lost, unlike in the US (in other words if you don’t have service for 2 or 3 days during the billing period, Sky won’t credit your bill for those days of no service during the month). Sky is an amateur-level ISP provider simply expecting a monthly payment but providing nothing to their customers in return. My contract period is already over and I am dumping them ASAP. You have been warned.

  8. Jimsy Reply
    15/08/01

    i only wanted to know if ur office is open on saturdays so i could pay, but ur customer service is unreachable, so time consuming just waiting for the agent to answer. makaboang!

  9. zosimo ycong Reply
    16/12/26

    My skycable connection was out since saturday morning Dec 24, 2016. I called your local number 3464255 (as it is written in the Bill) but nothing is answering. I tried to call your hot line 4128181 and i was given a cell number of local technician. i he informed me that he already resigned. then he gave me the cell number of the persons still connected in the company, the bastards are not answering my call. mga gago.

  10. timmy reyes Reply
    17/01/23

    You are a very incompetent company. You are fast at getting payments froms us yet you cant provide your services right. Dont make the number of subscribers an excuse for your very poor service bec you allowed your company to cater to that much people. And lastly you have very rude callcenter agents if they are already sick and tired of their job let them resign or fire them. Dont let them talk to subscribers. You are an embarrassment

  11. 17/01/30

    NO SIGNAL i am a skycable subscriber and paying quarterly basis. Since January 2017 we dont have any cable signal inspite that I have paid my 1st quarterly 2017 dues. I keep calling the hotlines provided by the company (418-0000 and 381-0000) but nobody answer except the answering machine. Hopefully you can address the problem immediately.

  12. 17/03/16

    Sky CABLE Cebu City has the worst service in the world. Nobody answers the phone when we call. Nobody returns emails when we email. We have been paying for 50MBPS and getting below 5. When the next bill comes, we will send it right back to the company and will not pay until somebody comes out and fixes our cable/internet. DO NOT USE SKY CABLE! There is no such thing as customer service or customer help. But you better believe they want their money each month!!!

    • lannie torres Reply
      17/09/01

      I strongly agree with your comments, Randy. Even here in Manila, we experience the same. SkyCable is the worst Service Provider we have known. Upon calling their Hotline 3810000, you end up nothing. Nobody replies in calls, and emails. Text Messaging Features is also totally futile. You end up NOTHING. We’re also subscribe to SkyCable Internet at 50mbps, but what the Speed Test always says 23-25mbps only. This is so frustrating on the part of customers like us..

      But you try calling 481000, their Customer Service Hotline for new subscribers/new accounts, easy and fast, a Customer Representative will answer your call. So meaning kapag new sales nila, mabilis. Pero kapag existing subscriber ka na, deadma na sila syo.. So disgusting! Worst in the world!

      Thanks.
      Lannie

  13. john Reply
    17/07/18

    Horrible service in Cebu. No response to texts, messages, emails and cannot get a person on the phone. Thru the phone recording was given ne of Acct Rep (Alfredo) but his text reply was office will call us. No power to box for 3 days. Will now have to visit Sky in Ayala. Pretty sad. We need more competition here. In reading posts, sounds like consistent non-existent customer service.

  14. Lyn Reply
    17/08/03

    Worst ever! Keeps on displaying “searching for signal”! Tried calling the hotline number printed on the bill but all I got was an answering machine, no customer rep! Also texted that 3266 number but was advised to go to their website! Searched for other hotline numbers so I can talk to a live representative but failed!! This is so useless and a bad experience!

  15. Cecile Reply
    17/09/15

    Worst ever!!!!!! when you open the monitor keep on displaying “no input signal” for how many days . . . for how many times calling the 24/7 hotline number I got from your website I got no answer to all of your number even the CP# , no customer rep! what is the purpose of your 24/7 hotline if no answer you got. hope you can act on our request soon.. . we have no choice but to use our TV antenna every time we got no signal in our cable.Please give us good service if you will not give pro rate on the days of no signal what is the purpose of paying on time if we are not satisfied of your service.

    • RYAN Reply
      17/09/22

      This is so true…naglagay po kayo ng customer service hotline n wala nmn sumasagot s mga numbers provided…Paano kung senior citizens ang tumatawag for service…your current customer service is COMPLICATED AND TRASHY AT ITS BEST…paki ayos naman po because we are paying good money…holiday n nga kahapon wala p kayong service until today…sent countless sms s globe and smart hotlines nyo…sayang po s pera and oras namin…paki palitan nyo po ang customer service manager and network ops manager nyo kung ganyan ang klase ng service nyo…

  16. 17/12/01

    I hveave been calling your Bacoor Office since this morning because we have no signal,it was only after 5pm that I was able to contact,but it was automated, I was assigned a subscriber representative and was given a cp number to text, after quite a a while ,the person answered that he is not assigned to my account and gave me another number, but the owner of the number given did not reply to my call and texts, I assume that u should have a 24/7 service available. It always happens and we did’nt have any choice but to wait for your service, Skycable pls have a heart, we can’t always go to ur office whenever there are technical problems,plus ur always alert of late payments, inspite of so many service interruptions, I pay my bill religiously via online banking and even have doubled my paymy account monthly. ent last November,sincesuddenly . I need ur reply please we received an SOA which we have not received since January of 2017, and suddenly here it is. I didn’t even receive a paperless billing or thru my email but yet I paid you every month. I need a reply regarding the service,pls do something.

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