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San Miguel Information Technology Systems

San Miguel Information Technology Systems or SMITS is one of the leading Information Technology companies in the Philippines that is responsible for the managing the IT operations of Southeast Asia’s largest food, beverage, and packaging company. SMITS Philippines combines industry best practices and business-specific customization to enable clients to improve business performance.

SMITS started as a team engaged in providing technical and infrastructure support of the San Miguel food group. To optimize and capitalize on synergies in IT human resources, it was spun off as a separate IT company provide cost-effective services and support to San Miguel’s increasing requirements for IT-based business solutions.

Today, the company has a wide range of various services solutions. SMITS Philippines has the Enterprise Solutions cover four major service namely Business Process and Business Transformation Consultancy, Enterprise Solutions Implementation and Upgrade, SAP ERP Consultancy and SAP Business One (SAP B1) Packaged Solutions. For business innovations, it offers Applications Development and Support Services which included Sales Force Automation Systems, RFID / Barcode Solutions, Workflow, Budget Planning and Treasury Management among others. It also has Infrastructure Solutions that included Infrastructure Management Outsourcing Services, Data Center Design and Management, Network Design and Management, and Information Security Consulting among many others.

The so called SMITS Call Center essentially refers to one component of the San Miguel Information Technology Systems namely that which provides business process outsourcing services. This is primarily constituted by its contact center services. For inbound Services, it offers Inquiry handling, Order handling and Helpdesk. For Outbound Services, it provides Order fulfillment tracking / tele-surveys, Delivery tracking / tele-surveys, Telemarketing / up-sell and cross-sell / promotional campaigns, Win-back campaigns, Customer satisfaction tele-surveys, Customer database build-up and clean-up and » Lead generation. Other BPO elements included HR Services such as Timekeeping and payroll processing, HR Information Management administration, Benefits administration; Finance and Accounting Services like End-to-end accounts payable processing , Order processing, collection monitoring and AR processing; e procurement services like Helpdesk, Coding, catalog and contract loading and End-user / supplier enablement and document management services.

SMITS Philippines call center office address:

  • SMITS Mandaluyong
    SMITS Corporate Center
    155 EDSA, Wack-Wack
    Mandaluyong City, Philippines
    Tel: (632) 667 9100
    Fax: (632) 667 9182

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