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SOS PacAsia Technologies

Posted on May 31, 2019 | No Comments on SOS PacAsia Technologies

SOS PacAsia Technologies is a relatively new contact center company in Cebu city, Philippines that provide a broad range of inbound and outbound services. While SOS PacAsia Technologies is relatively new, most of its management staff are experienced professionals from other BPO companies, who decided to put up their own BPO company that will integrate only the best practices and systems they have learned from their previous employers.

SOS PacAsia Technologies offers a wide range of both inbound and outbound call center services. It specializes in telesales or telemarketing, order booking, Cross Sell and Up Sell, Helpdesk services, Customer Support, Query and complaints handling, technical support, collections and accounts management, that is delivered in a multichannel format. SOS PacAsia Technologies outbound solutions is consisted of B2C and B2B Customer Acquisition, lead generation, customer win back campaign, tele survey and market research, facilitation of customer loyalty or retention programs, satisfaction follow ups, sales verification and welcome calls among others.

SOS PacAsia Technologies subjects their employees in a rigid training and orientation program that last for months before an agent is finally sent to the floor for actual delivery of service. This training included communication training, customer service training, and technical training, which constitutes the fundamental requirements to be an effective agent. At SOS PacAsia, quality is at the heart of its every operation and endeavor. More than computer literacy, it develops that ability of a person to learn different systems. More than good analytical skills, it develops customer centric service. More than just flexibility, it develops agents to multitask.

Its partner companies are given the option to individually select the agents whom the company wants to include in their accounts to ensure that every agent reaches the standards set by its partner clients. All agents then still undergoes a rigid training and orientation to instill the objectives, values and standards by the company’s partner clients. This will ensure the sound synergy of the SOS PacAsia to the operations of its partners.

SOS PacAsia Technologies call center is located in:

  • SOS PacAsia Cebu
    Unit 1507 Keppel Center
    Samar Loop Cor. Cardinal Rosales Ave.
    Cebu Business Park, Cebu

Originally posted 2012-12-25 09:24:40.

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