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Sound Connection Philippines

Posted on September 28, 2014 | No Comments on Sound Connection Philippines

Sound Connection Philippines Inc. (SCPI) is a is a US owned professional BPO firm that provides contact solutions & call center telephone services founded by experienced business executives who combined their backgrounds in information technology, law, finance, sales and marketing to come up with a firm that can allow small and mid-sized businesses avail of top quality services only large multinational can afford. The name Sound Connection essentially describes the flawless integration of the outsourcing services of the company as if clients are actually running the operations at very affordable rates in order to define the true meaning and essence of outsourcing.

Sound Connection Philippines provides top-quality customer support, business process outsourcing, and virtual office assistants. For customer support, it provides quality inbound customer service, email & chat support for inquiries, customer service, telesales, telemarketing, customer care and help desk, telephone answering, and appointment setting, lead generation, data entry, market researchers and surveys. These services utilize different communications channel i.e. voice, email, chat, and self-service. Meanwhile, its virtual assistants also provides payment processing, data entry, website / graphic designers, web developing & other technical assistance. What differentiates Sound Connection agents from other call center firms is its people who possesses excellent verbal and written English Communication Skills, has typing Speed of at least 45 wpm, has extensive knowledge on e-Commerce and Retailing and has ability to Multi-task like answering and resolving email inquiries, providing live chat support for online web visitors and capable of doing Outbound and Inbound Calls.

For its IT services, the company has knowledge on several programming languages on PHP, Javascript, CSS, HTML, SEO, eCommerce, Advertising / Strategic Marketing and CS Adobe Photoshop applications. Sound Connection Philippines teams also have extensive background about Search Engine Optimism, URL link Building, Photo Editing, Creative Visual Graphic and Fine Arts, Logo and Banner Designing, Database Entry or Back Office Admin works, Microsoft applications on Excel, Word and Document Files. All these services are provided daytime, overnight, or 24/7 coverage. No program for us is too large or too small.

Supporting these services of Sound Connection Philippines is an experienced team of professionals who are carefully selected by the company and who underwent further training to ensure quality. Sound connection also aptly describes the communication infrastructure of the company that uses cutting-edge technology.

Sound Connection Philippines call center office address:

  • Sound Connection Cebu
    8th Floor Skyrise 3 Bldg.
    Lahug, Cebu City
    Cebu, Philippines
    Tel: +63 32 360-5840

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