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Sterling BPO Center Philippines

Sterling BPO Center Philippines or Sterling Global Call Center is fast growing contact center services outsourcing provider in the Philippines that services both local and foreign clients. An affiliate of the a multi-awarded paper company, Sterling, Sterling Global Call Center aims in providing the most comprehensive and reliable customized service available in the industry today.

Established in 2003, Sterling BPO Center Philippines has developed its own unique programs for the mortgage industry as well as insurance, research & survey and food delivery service. With inbound, outbound and integrated capabilities, the company operates 24-7 in order to maximize its efforts to service each client and create, facilitate, enhance and optimize profitable relationships. It also implements the most advance technology and employs the top highly skilled, multi-lingual professionals that will maximize the value of customer relationships and drive greater revenue.

Among Sterling Global’s Inbound & Outbound Customer Care Solutions include Customer Service Setup Support, Complete Customer Care, Crisis / Rapid Response Information Lines, Complaint Handling, Welcome Calls, Customer Win-back/Reactivation, Technical Support, Level 1, 2 & 3, Multi-Channel Service Capabilities and Proactive Account Management. It implements a closed-loop, multi-channel marketing process that reduces costs and maximizes your returns. Meanwhile Inbound Sales Services included order Processing & Confirmation, Direct Response offers, Lead Qualification, Customer Acquisition, Processing Credit Application, Multi-channel Campaign Execution, Subscription Renewals, Tailored Bundled Offers, Appointment Setting, Lead Generation, Customer Acquisition, Account Development, Bundled Offers, and Subscription Renewals, Customer Segmentation and Profiling, Order Processing & Confirmation, Customer Upsell/Cross-sell, and Bundled Offers among others.

For its Technical support services, Sterling Global provides Tier 1, 2 and 3 Technical Support which included Troubleshooting of a wide range of queries, solving technical repair issues , Resolving billing issues, Up-sell/cross-sell programs to customer contact documentation, using knowledgebase tools to search for customer solutions up to per client-defined escalation procedures.

Sterling BPO Center Philippines call center office address:

  • Sterling Ortigas
    15/F Raffles Corporate Center
    Emerald Avenue., Ortigas Center
    Pasig City, Philippines
    Tel: (632) 9168888
    Fax: (632) 9161085

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