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SupportZone Global

Posted on July 14, 2014 | No Comments on SupportZone Global

Rapid, Helpful Support When You Need It. SupportZone Global is a business process outsourcing firm specializes in Customer Support that uses a team of trained and certified contact agents that deeply understand technology and support of contact center companies. SupportZone Global Philippines helps companies by providing rapid resolution that manages technology 24/7/365 that included system updates and upgrades, a knowledge base with information and training, a single point of contact for each of your issues and the use adaptive Organization methodology to quickly resolve issues and communicate. It offers a Pay-As-You-Go system which has no upfront or annual contracts to deal with but pay a monthly contract. It provides Proactive Support that provides reporting, service calls and advice on implementing call center best practices. SupportZone Global Philippines also offers Service and Support Accountability that ensures service level agreements at 99.99% uptime and 80% of calls are answered in 60 seconds or less.

SupportZone Global offers Customer Support Packages that included Contact service plus other fee-based levels of support. It also offers customer relationship management, customer service support both pre and after sale service, Technical Support Service which involves troubleshooting technical issues. SupportZone Global Philippines also provides phone Help Desk Service that offer post-purchase services, Telemarketing / Outbound Sales which promote the business effectively through cold calling and increase sales, Phone Order Taking (Inbound Sales) which facilitate telephonic ordering to increase sales as well as Welcome & Feedback Calling to welcome customers and encourage feedback from customers for building lasting relationships.

SupportZone Global call center office address:

  • SupportZone Cebu
    Lawaan 1
    Talisay City, Cebu
    Philippines

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