Working condition is a very broad term which can refer to the physical working environment as well as the well being of the employee. For this discussion, only a broad overview will be given about the working condition of call …

It is beneficial to highlight that there are also problems in the call center. Not only does this allow people to know more about the industry, this also allow prospective employee to prepare to the demands of the BPO industry. …

Call center agents in the Philippines have a very tough job description. They stay awake at night; hold their emotions when customers become unprofessional towards them; and work under pressure when the team managers and the client are putting too …