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Complaint Rebuttals

March 20, 2013 Category :Call Center Basics 0

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing …

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Call Center Empathy Examples

March 10, 2013 Category :Call Center Basics 0

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important …

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Call Center Acknowledgment Spiels

January 28, 2013 Category :Call Center Basics 0

Acknowledging clients is a basic component of customer service, which is provided the instance a customer walks in the company gates or makes a call in the case of the call center industry. A recorded acknowledgment spiel usually receives the …

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