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Strategies for Maximizing Agent Performance

May 23, 2021 Category :Call Center Basics 0

To maximize performance and productivity of agents, managers must prevent of minimize factors that can stress an agent and expand the factors that motivate agents to work better. Hereunder are some strategies to maximize performance of call center agents.

Coaching

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Call Center Incentives

October 17, 2019 Category :Articles 0

Incentive programs in the call center industry are especially formulated for reduce employee turnover, which is a distinct characteristic of call center jobs, improve employee productivity and loyalty by engendering employee loyalty to the company and increasing employee attendance rates, …

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B-Eye Solutions

December 15, 2015 Category :Information Technology IT Companies 0

Developing web sites plays an important role in reaching out to clients. Businesses make sure that their exposure generates attraction and allows presence to its clients. Since this aspect of the business signifies a good communication and relationship to partners, …

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Tips to Improve Employee Engagement

February 28, 2015 Category :Call Center Basics 0

Engaging employees to a company is important for them to be productive and increase their sense of belongingness to the company. Here are ways to improve employee engagement.

Participative management. Engaging employees can only be facilitated if management employs …

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