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Probing Questions for Customer Service

September 23, 2020 Category :Articles 0

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with …

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Things We Learn in the BPO Industry

July 15, 2016 Category :Articles 0

Working in a call center is not necessarily anybody’s dream. It is sometimes a means to make ends meet. Currently, more than half of the population in a call center corporation joined because of this. Sadly, they sometimes do not …

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Build Rapport Tips

June 4, 2016 Category :Articles 0

Positive connection with your customer is essential, especially when you are speaking with them over the phone. The lack of visual interaction makes it seem difficult to understand the current state of your caller, but being nice to them (yes, …

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How to Be the Top Agent

May 21, 2016 Category :Call Center Basics 0

Let’s face it – who does not want to be a top performing agent? Apart from the big bonus that you will definitely get in producing outstanding results, you have the prestige and your face might also be plastered in …

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Build Rapport with your Customers

February 21, 2016 Category :Articles 0

Talking over the phone for hours is very challenging and undeniably tiring, especially if you are talking about the same thing over and over again. As a call center agent, you could perfectly understand this, and oftentimes, you would think …

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ASEC International

November 8, 2015 Category :Call Center Companies| Call Centers in Alabang| Call Centers in Muntinlupa 0

ASEC International is a US-based provider of Business Process Outsourcing and Recruitment Process Outsourcing solutions. Its operation has extended in the United States, Philippines, and India. This company has been providing all forms of business services to all their clients …

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Polishing Your English Communication SKills

September 26, 2015 Category :Call Center Basics 0

You might have heard that the call center industry is blooming – the people who apply for a job are mostly getting hired. Apart from the promising salary and the better benefit packages they offer, call center companies are often …

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Keeping Your Call Center Job

September 25, 2015 Category :Articles 0

After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and now a certified call center agent. The process of application, albeit a speedy one because some companies promise a one-day …

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How to Hit That Sales Quota

July 30, 2015 Category :Articles 0

If you are a sales agent who looks at the sales quota as an unachievable goal, then this one is for you. Although some of the sales agents you might know seem to be born with the dollar sign on …

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How to handle different types of Customers?

July 12, 2015 Category :Articles 0

In a call center, you are literally dealing with different types of customers. There are customers who are irate, passive, and talkative. The question is, how will the call center agents handle them? It is not easy though to handle …

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