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How to Build Rapport

April 22, 2022 Category :Articles 0

It’s been months, but despite of your sales coach’s advice on how to hit that sales quota, you are still getting below average sales. Your quality assurance coach is still marking you down for being unfriendly towards the customers. All …

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Power Words in Call Center

December 17, 2021 Category :Call Center Basics 0

Power words in a call center can pertain to two concepts. First, it may refer to the book by Rye Gutierrez entitled “The Top 25 Power Words Every Call Center Agent Should Know”, which suggests that improving one’s vocabulary will …

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Call Center Telemarketing Skills

May 24, 2020 Category :Articles 0

Telemarketing refers to the marketing, promotion and sales of a product or service to identified potential and prospective buyers. It is one of the most challenging jobs in the call center industry. Telemarketers are often engaged in cold calling hence …

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10 Tips to Be a Good Telemarketer

December 13, 2017 Category :Call Center Basics 1

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated …

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Tips to Building Rapport

July 7, 2017 Category :Articles 0

Your work as a call center representative or customer care specialist does not begin and end in taking the call, listening and solving your customer’s concern. Real customer care can be defined in the way you handle each and every …

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Polishing Your English Language

July 8, 2016 Category :Call Center Basics 0

You might be one of those people who aspire to work in a call center, but you are not so confident about your English communications skills. Well, there are a lot of things that you can do in order to …

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