At the height of the 2008 global financial recession, the Philippines experienced mass lay offs in some multinational companies especially in the IT manufacturing sectors. The call center industry also experienced some lay offs as companies streamlined their operations to …

Piton Global is a top Philippine-based consultancy company that assists companies set up and operates BPO and call center companies in the Philippines. It was founded by professionals who had come from other leading call center companies in the country …

The Contact Center Association of the Philippines (CCAP) is the official organization of call center companies in the Philippines that aims to promote the Philippines as the top destination for outsourcing contact center services and formulate professional standards …