Tips to Building Rapport
Your work as a call center representative or customer care specialist does not begin and end in taking the call,
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How to Take Care of your QA Scores
Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee
Read moreCareers in Call Center
If you are working in a call center, most people are under the impression that your job mostly consists of
Read moreErlang in Call Center
Erlang is a measure in telephony of load capacity or carried load (telephone traffic) on a telephone circuits or switching
Read moreKey Performance Indicators in Call Center
Key Performance Indicators pertain to measures/ metrics or criteria that help manager to evaluate and determine the success of their
Read moreWest Business Services
If communication service is what you need, why not go West? West Business Services is a premium business process outsourcing
Read moreCall Center Assessment Test
The call center industry has become a global success in every aspect of any kind of business. The big reason
Read moreSpiels for Irate Customers
If your job in a call center is being a call center agent or customer service representative, there is a
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