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Top Customer Service Closing Scripts

October 5, 2021 Category :Call Center Basics 0

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is …

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Best Spiels for Closing Sale

March 23, 2021 Category :Call Center Basics 0

There are varieties of closing scripts that one can adopt or creative make for almost every imaginable scenario. This is especially true in retail sales whose closing scripts had become so common and routine that any suspecting customer can immediately …

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Call Center Closing Phrases

March 10, 2021 Category :Call Center Basics 0

It is important to make a lasting impression with your customer. Your conversation should always end on a positive note. Here are some closing phrases you can use to end your call.

“Thank you for calling (name of company), we …

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Infidelity in Call Center

July 21, 2015 Category :Articles 0

Infidelity, adultery, cheating or having an affair with someone other than one’s legal, common law or publicly known partner is a common issue in a call center. This can be attributed to many factors such as the dominance of employees …

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Key Performance Indicators in Call Center

April 2, 2015 Category :Call Center Basics 0

Key Performance Indicators pertain to measures/ metrics or criteria that help manager to evaluate and determine the success of their call center operations. There are many different KPI‘s used by a call center company that would also depend on …

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